51
poor
Petco: The Pet Parents Partner | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
93 Reports
93 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
59 Reports
59 Reports
User Feedback
39%
iOS
59 Reports
59 Reports
61%
Android
93 Reports
93 Reports
Petco: The Pet Parents Partner - Latest Quality Issues
Android
May 11, 2024
Buggy, quantities shown they can't sell you, it forgets all your info and you get to start over
Android
May 12, 2024
The petco app leaves a lot to be desired. you have to enter things more than once to get them to work. sometimes you have to start over just to place an order.
Android
May 12, 2024
It's really glitchy. Starts off ok, then does this spastic jerk.
iOS
May 12, 2024
Glitches
I enjoy the app, but there are times where it has glitches and orders do not go through or your charged twice. I hope they can get certain bugs figured out.
iOS
May 13, 2024
Love Petco, not the app
I love so many things Petco does, especially the vital care program. However, I hate the app. If it weren't for the rewards I probably would stop shopping, at least online, at Petco. Some things like vet scheduling works just fine. My biggest issue is when attempting to buy anything. It will often load and just kick me out of the app entirely, sometimes even empties my cart. Today it insisted my address wasn't complete and when I tried to fix it, it added about 6 copies of the address and still wouldn't work. This issue was only when I wanted delivery but it was fine to ship things to the same address. It's hit or miss if I use Apple Pay, if it will even complete the transaction or just kick me out of the app or say something is incomplete. With the amount of bugs I encounter on a constant basis even with updates, makes it feel like a very small company has a beginner making the app not a huge company that likely has a team working on it.
iOS
May 13, 2024
Compelled to speak
This is the worst app I have ever used. I had 17 items. I went through the cart at least 6 times because item wasn't available or it could not be picked up at store. I should know that before I hit checkout. And I had to put in my promo code more than once. I also originally started my order when I followed link in email from Petco with my phone which started me in Safari. After a 1/2 hour of shopping, when I hit proceed to checkout it just sat there with no error message. I didn't want to lose my order after all that time so forced to endure a chat session. After some back in forth, I was told to redo the order in google chrome.
iOS
May 14, 2024
Lame
Horrible website! Hard to navigate and many, many times I order. It says in stock and when I go to pick up they don't have the items! :::UPDATE: Right after I gave this review I put in another order. It showed everything in stock. Again, half of the things I ordered were not there when I picked up my things. Fix this!
Android
May 15, 2024
The slowest app ever, and it keeps crashing while using it. I love my local Petco, but this app only frustrates me every single time!
Android
May 16, 2024
Paid the fees but couldn't download rewards even at the store.
Petco: The Pet Parents Partner - Product Description
The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores. GET IT TODAY You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car. PERSONALIZED TO YOUR PETS Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet. Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life. BOOK GROOMING APPOINTMENTS AND GET REWARDED Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, members can unlock the grooming perk in the app and receive a free 8th groom. Need to rebook, reschedule or cancel? You can do that in the app as well. PERSONALIZED SHOP Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier. VITAL CARE Our Vital Care membership makes pet care easier and more affordable. Track, load and redeem your Vital Care points and Vital Care Rewards in the app.
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