16
poor
Pets at Home | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
213 Reports
213 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
78 Reports
78 Reports
User Feedback
27%
iOS
78 Reports
78 Reports
73%
Android
213 Reports
213 Reports
Pets at Home - Latest Quality Issues
Android
May 14, 2024
Freezes, takes ages to load next page, confusing.
Android
May 14, 2024
The app doesn't work. It won't load the category search engine
Android
May 14, 2024
DOES NOT WORK. NOWHERE TO SIGN IN. WEBSITE DOESN'T WORK EITHER.
iOS
May 14, 2024
Ok
Cannot add my vip card to wallet, which makes my it a pain to use in the shop. Please fix this issue asap.
iOS
May 15, 2024
Crashes
Keeps crashing when you click on a section to look in to eg kitten food& treats and it's only just been updated to fix that bug
Android
May 15, 2024
Search function doesn't work. Clicked dog beds, view all dog beds and it came up with 0 results.
Android
May 15, 2024
absolutely rubbish I have spent the last hour trying to make a grooming appointment online but keeps telling me to put my already entered details in 😡
Android
May 15, 2024
Cannot find my old orders which I need to return now they have moved over to the new platform its erased everything
Android
May 15, 2024
since the app update I can't even log in! I've tried resting password but it doesn't recognise anything!
Pets at Home - Product Description
Our free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your VIP club vouchers in one place, and receive tailored advice to your app inbox… plus plenty more! IN-APP SHOPPING 🆕 • Shop easily in the app with just a few taps – for food, treats, toys, and more • Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish, and birds • Keep your pet protected with our wide range of flea, tick, and worming products delivered straight to your door • Link your VIP club and shopping account to make logging in easier • Choose from a range of delivery options, from next day to Click & Collect in as little as one hour • Check out product reviews to help you choose the right products for your pet • Check on stock availability in store before you visit VIP CLUB BENEFITS ✅ • Exclusive offers – including a 10% off voucher when you first join • Birthday Bonus treat – to celebrate your VIP’s special day • Charity Lifelines – a donation to your chosen animal charity with every purchase • Tailored tips – including advice from our vet partners • Free quarterly magazine – usually £2.50 for non-members • Save with our valued partners – including dog-walking with Tailster, breaks away with holidaycottages.co.uk, and insurance with Petplan® • Puppy & Kitten Club membership for new pet parents when you join the VIP club APP EXCLUSIVE VIP CLUB FEATURES📱 • Voucher inbox – all your VIP club offers in one convenient place • Find My VIP – our free community-driven pet-finding service • Fifth groom free at The Groom Room (for dog parents) • Digital VIP card – keep it in your Google Wallet for easy access IF YOU’RE NOT A VIP CLUB MEMBER YET... Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club. IF YOU’RE ALREADY A VIP CLUB MEMBER... Once you’ve downloaded the app, log in to the VIP club section with your membership details and we’ll send you a 5% off voucher to welcome you to the app. We regularly check our reviews and listen to your feedback to make positive changes.
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