Quality degradation at Pharmacy2U NHS Prescriptions  
Users report higher volume of Quality Issues than usual
36
poor

Pharmacy2U NHS Prescriptions | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-33 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
73%
Android
113 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
42 Reports
User Feedback
27%
iOS
42 Reports
73%
Android
113 Reports
Pharmacy2U NHS Prescriptions - Latest Quality Issues
Android
May 10, 2024
Freezes at login screen, got it to open once to order but can't get back in to pay for it. Absolute rubbish, the lloyds app wasn't great but at least it worked.
iOS
May 11, 2024
Not as good as Lloyd’s direct
Definitely not as good as Lloyd's direct . The reminders don't work as well as Lloyd's . You can't rely on the reminders which is a danger to my health. Just tried ordering one prescription and it told me I was ordering too early. Obviously the data taken from Lloyd's is incorrect Pharmacy 2u are obviously more concerned about profit than patient welfare and costumer satisfaction
iOS
May 12, 2024
Very poor
Medications sometimes missing sometimes damaged. Packaging changed so will no longer fit through the letter box. Why?
iOS
May 13, 2024
Poor service
I was previously supplied by Lloyds pharmacy who provided excellent faultless service The transfer to pharmacy 4 u is very clunky Pharmacy 4 u did not have a record of all my meds and I had to upload the information myself The first medication I ordered took over a week to be be delivered very poor very disappointing
iOS
May 13, 2024
Lloyds was a lot better
Now we dont get reminders when med required, its pretty well useless now, Its a bit like the Eurovision Song Contest, “Useless”
iOS
May 13, 2024
Unimpressed
Now I've had to switch over to this app am I completely amazed that you are now charging me for my prescription for the same tablets twice , could you explain to me why you have put up the price by double . This now means my medication is not a option for me to purchase, thank you so much .
iOS
May 13, 2024
Doesn’t Work in Landscape Mode
As an iPad user who uses the Magic Keyboard the fact it will not work in landscape mode is an annoyance. The menus wont even appear unless you switch to portrait. Definitely a down grade on the LLoyds Direct App which works in both landscape and portrait.
iOS
May 14, 2024
Medication reminders
App does not show how much medication is left Also does not show dosage
iOS
May 14, 2024
Not fit for purpose
In transferring from Lloyds Direct, I have had to re-add all my medication manually. Some glitch meant it only saved half the meds I need, and only completed an order for half my prescription. You have to select individual meds by your preferred brand name for some reason (which isn't relevant to me) and you can't state the number you need (e.g. you can only tell them the medication name and dosage, not ‘28 a month' or ‘56 a month'). Needless to say, this has caused significant issues for me and my surgery, who are baffled by the odd requests. Meanwhile, my prescription is due and I'm facing possible delays which is very dangerous. Just not fit for the purpose it's set up for.
Pharmacy2U NHS Prescriptions - Product Description
AT PHARMACY2U, WE’RE ALL ABOUT MAKING REPEAT PRESCRIPTIONS SIMPLE

With the free Pharmacy2U app, you can easily order your medication, and with FREE DELIVERY to your door on every order, you’ll have one less thing to worry about.

WORKING WITH YOUR GP AND TRUSTED BY THE NHS

You can get all of the NHS repeat prescriptions for you and your family, easily and safely with the app from Pharmacy2U - the UK’s largest online pharmacy*. You can avoid unnecessary trips and queues to your GP or pharmacy for your repeat prescription, as we do it all for you.

It’s quick and easy to set up, is for everyone with any condition and it doesn’t cost you or the NHS anything extra.

You simply order the medication you need, and we’ll order and receive the repeat prescription from your NHS GP**.

Your prescription is checked by our pharmacists and then your medication is delivered to your door for free - at home, work, through your letterbox, left in a safeplace or with a neighbour.

WE’RE ABOUT HANDY REMINDERS TO RE-ORDER AND EXPERT PHARMACY ADVICE

Not only can you now order your medication whenever you need it, from wherever you are, but with the Pharmacy2U app you’ll also receive handy reminders when it’s time to re-order your repeat prescription, so you don’t forget!

Our friendly UK-based pharmacists are on hand for any medication advice you might need and our UK contact centre team are always just a phone call or email away.

WE’RE ABOUT EXCELLENT RATED SERVICE FROM OVER 290,000 REVIEWS!

We help over half a million people all across England to get their repeat prescription easily and safely. Our patients love us and we’re rated ‘excellent’ on TrustPilot from over 290,000 reviews***

“This is the best way to get your medication ever!” Helen Clarke, a Pharmacy2U patient.

“I cannot believe how easy their service makes it to order my repeat prescriptions, straight from my phone. Simple, quick and reliable; Pharmacy2U is easily one of the most helpful and effective services I have ever used in my life.” Gary Tonsley, a Pharmacy2U patient.

“We use the app to order all our families medication, which takes seconds. We get notified of its progress and a few days later it is delivered. Everything is less stressful as we can get our medicines delivered through the post.” Michelle Francis, a Pharmacy2U patient.

PEACE OF MIND, WITH EVERYTHING YOU NEED IN ONE HANDY PLACE

Avoid running out of medication: You can set your prescription reminders and choose how you'd like to receive them – by notification, text, email or even a phone call.

Manage your medication: You can easily add a new medication, edit or remove a medication you’re no longer taking, all from your phone or tablet. You can even scan your drugs and they’ll appear on your list – simple!

Follow your orders progress: You’ll receive notifications, so you can keep track of your order’s progress and know when your medicine is on its way.

Free, flexible delivery: You can update your address book as we can deliver your medication to you anywhere in the UK, for free. Choose your delivery preference to have your medication delivered through your letterbox, or tell us of a safeplace to leave your parcel or if you want that extra peace of mind then you can choose to sign for it. It’s up to you!

The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or have an NHS Prepayment Certificate, you simply tell us this when you register.

ALREADY USE PHARMACY2U?

Great! Just simply download the app, login with your Pharmacy2U account details as normal and you’re good to go!

* According to the NHS BSA

** Service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.

***As of March 2022
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