43
poor
Philips Sonicare | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
57%
Android
31 Reports
31 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
23 Reports
23 Reports
User Feedback
43%
iOS
23 Reports
23 Reports
57%
Android
31 Reports
31 Reports
Philips Sonicare - Latest Quality Issues
iOS
May 6, 2024
Great toothbrush, bad app
Since this app is also advertised for the price, it is simply too bad. It is never shown exactly where well I've cleaned. In general, only the outside area is detected. The inside very rarely and the upper part of the teeth never. A lot has to change here. Otherwise, the design and a few menu items are quite well thought out. But since the core of the app doesn't work, I can unfortunately only give 2 stars. Please work on it here urgently. EDIT: Even after a reinstallation, the localization of the toothbrush is very poor. I don't have access to Twitter and Facebook.
Android
May 10, 2024
This app will stay connected to my toothbrush for about two days but will fail to connect afterward. I have to reinstall the app routinely to get it to work. I got sent a replacement handle by customer service, but the new one has the same issue. I can only conclude it's a software problem.
Android
May 10, 2024
Great app, but I can't find the page where I see my teeth while I use my toothbrush
Android
May 11, 2024
While the app can sometimes lose its Bluetooth connection to the toothbrush, it does help ensure good brushing coverage through feedback to improve brushing technique: too much pressure, etc. The connection issues can be quite frustrating--otherwise, 5 stars.
iOS
May 11, 2024
Disappointing
Toothbrush is fantastic, but the app is disappointing. Starting with the Philips account - I already have a Philips account for my Hue bulbs, but these are not synchronised. I had to open a new account just for this app. If I want to use my toothbrush for several seconds after guided brushing, it registers these several seconds as new brushing session. It makes no sense. What is more, it is not possible to delete single brushing sessions. Why ??
Android
May 12, 2024
it's a great toothbrush. my dentist said my teeth and gums look great. The only problem is the Bluetooth keeps losing connection during my session. I've tried all the troubleshooting suggestions. unfortunately it's a hit or miss. I will theybwould send an update to fix the problem
iOS
May 14, 2024
Slow app
Unfortunately, brushing cycles that are performed without the app are not synchronized afterwards when the Sonicare is switched on. That's a great pity. In addition, the app is very slow and sluggish, even with iPhone 13 and the latest software. So brushing your teeth is no fun!
Android
May 14, 2024
He does not see where the teeth are brushed, or rather, he does not see all the areas. And now it completely turns off and resets during cleaning
Android
May 15, 2024
Requires an account for a local Bluetooth connection. All I wanted was to see if it shows the battery charging status via Bluetooth , since the indicator on the brush is useless.
Philips Sonicare - Product Description
Do you remember when you learned to brush? Neither do we! It turns out, most people don’t brush properly. Have you ever wondered how well you are actually brushing your teeth? When you connect your Philips Sonicare toothbrush to the app, you’ll receive personalized insights and guidance as well as tips to improve your brushing habits. That helps you achieve a healthy mouth and a confident smile. Please note you must have a connected toothbrush to use the app. By connecting to the app, you’ll also receive the latest updates to your brushing experience. With our most advanced toothbrush – Sonicare 9900 Prestige -- the app works in harmony with your brush to access the full range of benefits, including: - Real-time guided brushing to brush your best. - SenseIQ to sense and automatically adapt your brushing style. - Auto-sync to update without your phone nearby. Your Sonicare app experience will vary depending on which toothbrush you own and where you live: PREMIUM - 9900 Prestige – SenseIQ, mouth map, personalized guidance and tips. ADVANCED - DiamondClean Smart and FlexCare Platinum Connected – mouth map with position guidance and missed area notifications. ESSENTIAL - DiamondClean 9000 and ExpertClean - SmarTimer and brushing guides. In the Sonicare app: Real-time brushing guidance The Sonicare app monitors your habits, like if you’re reaching all areas of your mouth, how long you brush or how much pressure you’re using, and coaches you with tailored advice. This coaching helps to ensure consistent, complete coverage, every time you brush. Dashboard The Dashboard connects to your Sonicare toothbrush to collect your brushing habits. Each day and week, you will receive an accurate, easy-to-read report, giving you the brushing insights you need to improve and maintain your oral health. Automatic brush head reordering service Always have a fresh brush head when you need one. As the Sonicare app monitors your brush head’s usage, the reordering service reminds you when you need a replacement, and can automatically place an order so it arrives just in time. The brush head smart reordering service is available in the United States, United Kingdom, Germany, France, Spain, Italy and Japan. Connect with Apple Health We heard you! You can now link the Sonicare app to the Apple Health app. When you do, you can track your brushing habits along with the rest of your health data, so you can set goals and be in control of your personal health.
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