77
good

PNC Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
785 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
104 Reports
User Feedback
12%
iOS
104 Reports
88%
Android
785 Reports
PNC Mobile Banking - Latest Quality Issues
iOS
May 13, 2024
App Great, Process Not
The password management and reset processes with the pin are unnecessarily multi step.
iOS
May 14, 2024
App
I hate the app ! I don't like the layout and I don't like that twice now it's locked me out of my account. Try to reset the app and put in information that I know for a fact is right and it tells me it's not. Resetting the password is a whole other issue, tried doing it on the website with no luck, have to go the branch yet again cause I don't have anything better to do. I would give it negative stars if I could. Thus far has been my worst banking experience ever and I regret opening a business account
iOS
May 14, 2024
Terrible App
Never works
iOS
May 14, 2024
App does not work
You cannot make a mobile deposit with this app.
iOS
May 15, 2024
Bad update to app
The app has now made it impossible to do a mobile deposit, to try to line up the back of the check is impossible, please fix this issue or will have to switch bank's!
iOS
May 15, 2024
I can’t get into App.
Can't get into my account last night or this morning. Just shows PNC cover page The BBVA app was far superior.
iOS
May 15, 2024
Mobile deposit
Fix the mobile deposit!! It's been messed up for some time, hoping you'd just fix so I didn't need to take the time and review. you may need to push the camera button 20 to 30 times before it takes a photo. Ron repeat for the same cycle on the back. After all that headache I receive an error saying it couldn't be deposited. Please fix!
iOS
May 15, 2024
Glitchy or constantly down for service
Repeatedly down for service, or accounts unavailable please try again later, multiple times a week
iOS
May 15, 2024
Bill pay: cannot add ‘note’ to
April 2024, V 4.46- cannot add a ‘note' entry on bill-pay submissions. Instead of using app I have to go thru bank's website. Otherwise a decent app & very simple user interface.
PNC Mobile Banking - Product Description
Check balances & recent transactions – See current account activity for your checking, savings, credit card and loan accounts.

Protect your accounts – Set up Touch ID or Face ID to securely sign on to the app. Or, reset your password quickly and conveniently if you need to.

Send money with Zelle® – Send money simply, to people you know and trust (i) using your
mobile number or email address.

Transfer funds – Transfer funds between eligible PNC accounts and external bank accounts (ii).

Make deposits – Deposit checks quickly and easily with your iOS device (iii).

Pay bills – Add your bills and make one-time or recurring bill payments right from the app.

Manage your cards – View and manage your PNC credit, debit and SmartAccess® cards and make in-store payments with Apple Pay right from the app.

Lock your cards – Easily lock or unlock your PNC debit card or credit card if you misplace it.

Locate PNC – Locate the nearest PNC ATM or branch using our location services, or search by zip code and street address.


If you have Virtual Wallet®, you’ll have access to more tools and insights to help you work toward your financial goals.

See what’s free to spend – Your Scheduled Out subtracts known bills and expenses from your available checking account balance to show you what’s free to spend, which we call your Free Balance. You’ll also see potential Danger DaysSM, which is when your account is at risk of being overdrawn.

Visualize your money – Use Money Bar® to see how much is available to spend with your Free Balance, what you’ve scheduled for bills and how much you’ve set aside for goals.

Know your activity – Use the Calendar to see upcoming paydays and payments, and view a history of your transactions. You can pay bills, schedule bill reminders, track external payments, view potential Danger Days and more.

Track your spending & set budgets – See where you're spending your money with categories like restaurants, gas and more. Then, create budgets to know if you’re staying on track.

Make saving easier – Create savings goals to work toward your goals and keep track of your progress along the way. Set up automatic rules to regularly transfer money to your savings, like once a week or when you receive a paycheck.  Make saving fun using your personalized piggy bank to transfer money to your savings.

With PNC’s Security and Privacy, you can be confident that your personal and financial information will be protected while using our app.

(i) Zelle should only be used to send or receive money with people you know and trust. Before using Zelle to send money, you should confirm the recipient's email address or U.S. mobile phone number. Neither PNC nor Zelle offer a protection program for authorized payments made with Zelle. Zelle is available to almost anyone with a bank account in the U.S. Transactions typically occur in minutes between enrolled users.

If the recipient has not enrolled, the payment will expire after 14 calendar days.
(ii) There are limits to the number of transactions you can make from a savings or money market account per month.
(iii) PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. Mobile Deposit is a feature of PNC Mobile Banking.  Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app.  Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply.  See the mobile banking terms and conditions in the PNC Online Banking Service Agreement. Virtual Wallet, PNC SmartAccess and SmartAccess are registered trademarks of The PNC Financial Services Group, Inc. ©2023 The PNC Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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