Quality degradation at Public Storage  
Users report higher volume of Quality Issues than usual
38
poor

Public Storage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
94 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
49 Reports
User Feedback
34%
iOS
49 Reports
66%
Android
94 Reports
Public Storage - Latest Quality Issues
iOS
May 13, 2024
Fees
Your fees just continue to rise. I am moving out asap.
Android
May 13, 2024
They're TERRIBLE!!! They keep raising the unit rent every time I turn around!!!! GO ELSEWHERE!!!
iOS
May 13, 2024
Long turn customer
This is the most rat infested facility I've ever had to use an only reason I have not moved my things to another facility is because of my age. I've had the storage unit for three years and in the three years that I've been here my rates have gone from the 190 ballpark and and it is now up to $400 plus I don't understand how they can continually go up on our rent without improving or making updates to the services that we receive next month will be the last month. I rent from these people.!
Android
May 13, 2024
they are over rated and the fact they go up on your rates when they want to is not right at all. They are rip offs . and the measurements of the units are not correct at all for the amount we pay. (Straight rip offs!!)
Android
May 14, 2024
When there was an app update, I wasn't instantly logged in. It messed up my entrance to the building and the lack of knowledge that when I changed my payments card that I wasn't still on autopay, so I got a late fee. Public storage is not good with customer service...unless I speak to a worked who I know will always try to help me right away and with a smile.
Android
May 14, 2024
oil starting to leak from the main rear seal
Android
May 15, 2024
Not Able to Sign In. No matter how many times I have reset my password the app won't let me sign in. I tried calling the IT team to help fix the issue and they directed me to the facility. The facility tried calling IT. . .so I have been left running in circles. Bad app and even worst is the IT team.
iOS
May 15, 2024
Not a Safe Or Secure Facility!!
I had my contractor trailer broken into and 95% of my tools stolen. Public Storage management wouldn't help at all with video footage review or look into the situation from there end. Additionally the trailer next to mine was also broken into and they have yet to notify the owner. This place is not a safe location. I believe they even have homeless people living in storage units.
Android
May 16, 2024
The location at [address] is very UNORGANIZED and unprofessional. Don't waste your time or money with this location.
Public Storage - Product Description
We take the stress out of storage. Now we've made your self-storage experience even easier. With the free Public Storage app, you have everything you need for contactless storage in the palm of your hands: gate access, bill pay, account management, customer support and more!

OPEN GATES & DOORS:
Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier.

PAY YOUR BILL:
Make monthly payments in a snap. Pay your bill or activate AutoPay with one tap for easy, contactless payments. Get notified when rent is due so you’re always on time and freed from late fees.

KEEP YOUR ACCOUNT IN CHECK:
Manage one or multiple accounts and storage units, all in one place. Update your payment preferences and other settings without a call to customer service or visit to your local Public Storage facility.

TALK TO THE SUPPORT TEAM:
Get the help you need, right when you need it. Find answers to critical questions. Call for instant support from our friendly customer service team. Drop us a quick note for important, but less timely storage needs.

ABOUT PUBLIC STORAGE:
Since opening our first self-storage location in 1972, we’ve grown to become the largest owner and operator of storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we have the space you need right in your neighborhood. 
With complete storage solutions of all sizes, there’s always a storage unit near you that lets you make extra space in your garage or basement, store your car or RV and find a temporary place for your furniture. Plus, flexible month-to-month contracts mean you can adjust your storage space to your short-term or long-term needs.
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