Quality degradation at Renfe  
Users report higher volume of Quality Issues than usual
13
poor

Renfe | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Travel
Work at Renfe Viajeros? Unlock additional insights
30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
83%
Android
254 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
52 Reports
User Feedback
17%
iOS
52 Reports
83%
Android
254 Reports
Renfe - Latest Quality Issues
iOS
May 14, 2024
Version penosa
I've been trying to buy some tickets for days, but it keeps thinking, it takes a long time to open, it has never happened to me with this application. But I have to win the lottery before I can use this app. Renfe has lost a lot of money due to the malfunction of this application.
Android
May 14, 2024
It works quite regularly and also does not let you associate the vouchers or the trips you are going to make, not to say that it goes when it wants 🥲
iOS
May 14, 2024
unusable
Impossible to do anything with this app. It continually gives errors.
iOS
May 14, 2024
no wallet support
Tickets are also not displayed in the app for check-in on the train Like in the Middle Ages, you need an expression
Android
May 14, 2024
Continuously gives errors
Android
May 15, 2024
Does anyone know how to buy a ticket with the app? I have tried up, up, down, R2, R2, triangle, square, start and select (at the same time) and I don't get any station either at origin or destination... A disaster for over 2 years.
Android
May 15, 2024
Can't you put less than one star, it just doesn't work
Android
May 15, 2024
The app has a simple and easy-to-use interface. It's only in English and I think it should cover more languages. There is a recurring problem that deserves attention. When you select the desired travel date during the checkout process, the date changes, usually bringing the trip forward by one day. On the last purchase, out of distraction, I didn't notice the error and continued. Then I had to cancel the tickets.
Android
May 15, 2024
The soda machine is always broken
Renfe - Product Description
Aplicación oficial de Renfe para la compra y gestión de tus viajes en trenes Ave, Larga Distancia, Media Distancia y Avant.

Descarga la app de Renfe y descubre todo lo que podrás hacer:
-	Comprar, cambiar y anular tus billetes más rápido 
-	Guardar tu billete en el móvil y olvidarte del papel
-	Gestionar tus abonos y formalizar viajes, ¡imprescindible si eres viajero frecuente!
-	Consultar todas las rutas y los mejores precios
-	Comprar con código promocional 
-	Asociar tu billete a tu tarjeta de fidelización y consultar tus Puntos Renfe
-	Accede a tu perfil y gestiona tus datos personales, datos de tus acompañantes y ¡mucho más!
Cuando compras tus billetes en la app, ¡no te cobramos gastos de gestión! Además, si quieres sacarle el máximo partido, regístrate en la app y accede a todas las funcionalidades personalizadas que tenemos para ti. 
¿A qué esperas? Descarga ya la app de Renfe gratis y empieza a sacarle partido. ¡Buen viaje!
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