58
fair
Rover—Dog Sitters & Walkers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
49%
Android
101 Reports
101 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
107 Reports
107 Reports
User Feedback
51%
iOS
107 Reports
107 Reports
49%
Android
101 Reports
101 Reports
Rover—Dog Sitters & Walkers - Latest Quality Issues
iOS
May 14, 2024
Too small text size
Text size in the app is too small and it makes it difficult to use. It doesn't follow the OS text size or any of the accessibility options like Bold texts. Please add support for this or some way to adjust the text size within the app for us who need larger text sizes.
Android
May 14, 2024
I feel like I have been scammed. I got a bizarre message at 2:30a.m. from an obviously fake supposed owner who rambled incoherently and made no sense. This is very concerning and not acceptable.
Android
May 14, 2024
Wonderful app until they changed the policies. From the beginning of 2024 you have to declare every single penny earned on this platform, since I use it to take home something as a full-time university student my rates do not exceed 10 euros gross per hour, taking away what the app sincerely withholds I find it really discrediting the fact that I have to pay taxes. I would have kept it again if it hadn't been for this
Android
May 14, 2024
Terrible interface. Most unfriendly user experience. I made an error in my request and cannot cancel it nor modify the date. I try to refresh and the app closes. I try to go back and the app closes. This does no aspire confidence given you have my personal info. And will not book until it is fixed.
Android
May 14, 2024
You just don't get any notifications and if you take a quick look, nothing is displayed in the mailbox... How should it be possible to answer within an hour? I've already lost a few things just because this app doesn't manage to send notifications or show it correctly, that's annoying!
iOS
May 15, 2024
Do not trust them
Hired a sitter from their site to watch my two dogs. The sitter would stay less than 5 minutes instead of the 30 minute or hour time frame I had paid for. At one point she did not show up and my dogs were left alone for 24 hours straight. After having my experience “reviewed” I was given a partial refund and suspended indefinitely from their site, while the sitter is still on the site booking appointments. Make that make sense.
Android
May 15, 2024
Latest update deleted meet and greet scheduling in pending requests, worthless
Android
May 15, 2024
Great idea but beware of the fees at booking. A posted price of $60 for a service didn't include a $27 fee by the seller or a $15 fee from Rover and taxes we're on top of all that. Total price for the $60 service was over $115. We'll use this if we're stuck but it was almost double the price of businesses in the area A 10-20% service fee or a taking a cut from the seller who can adjust their prices accordingly is fine. 70-75% is wrong. Even Ticket Master thought your fees were high
Android
May 15, 2024
would give zero stars. I've been trying to book a house sitter and rover will not tell you the price until you submit a request. I've been trying to. Book a dog and cat but some sitters don't specify if there's more for additional pets even though they all have different rates. This means that you may submit a request for a sitter for 3 days expecting it to be around 90-100$ only for the total to be 150$ between additional pet and rover fees that you pay or waste sitters time as it's to much.
Rover—Dog Sitters & Walkers - Product Description
Rover is the #1 pet sitting and dog walking app. Get trusted pet care in your neighborhood. The Rover app was created for dog people by The Dog PeopleTM. Through the app, get adorable photo updates, GPS tracking of your dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay. With over 200,000 pet sitters and dog walkers in the U.S. and Canada, Rover makes it easy to book pet care you can trust. PEACE OF MIND 95% of reviewed services receive a perfect 5-star rating. Every service booked on Rover is backed by the Rover Guarantee and 24/7 support. FAST & EASY Contact and message sitters and dog walkers, right from the app. Receive messages from sitters when you're on the go. Hassle-free and secure payments, every time. Get a map of your dog's walk, pee/poo and food/water alerts, and a personalized note from your sitter or dog walker. FOR PET SITTERS AND DOG WALKERS, TOO Send photos, videos, and messages to pet owners with just a few taps. Get paid on the go—it’s simple and secure with the Rover app. Seamlessly manage your business, even if you're at the dog park. Enable push notifications to respond faster than ever to booking requests. Create Rover Cards to seamlessly share information with your clients. IN THE PRESS Rover has appeared in: The New York Times The Today Show The Wall Street Journal USA Today ABC News And many more! Note: Rover uses location information in the background for tracking active services. Continued use of GPS running in the background can dramatically decrease battery life.
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