47
poor

Royal Caribbean International | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
73%
Android
464 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
168 Reports
User Feedback
27%
iOS
168 Reports
73%
Android
464 Reports
Royal Caribbean International - Latest Quality Issues
Android
May 13, 2024
This app is absolutely trash. Freeze ups, slow reaction to I'm input, messages that come in a day or two late and so on. After the mandatory update in the middle of the cruise, "lucky I paid for the high price internet" it was even worse. I had to uninstall it and then reinstall it. Again thank God I paid for the $100+ internet for each of us. You need to do better.
iOS
May 14, 2024
Messed up
The app is terrible, when trying to access it takes me back to a cruise we completed 4 months ago?
iOS
May 14, 2024
Booked shows and excursions don’t show In the calendar on the app.
The bookings show on the calendar on the website but not in the app.
Android
May 14, 2024
App doesn't stop loading. Never opens.
iOS
May 15, 2024
No dates and times for stops in the app
The app should disembarkation times when at port. It should also have the dates for each day, not just day 2, day 3, etc.
iOS
May 15, 2024
Royal Caribbean App problems
This application does not allow you to make changes for credit card information as needed. Was on the phone a very long time with someone (tech support) to help me enter a new credit card to use and he was unable to help me resolve the issue. The application itself does not have a way to replace a defunct credit card. This application is not fully efficient to be used by the customers. I am not a happy user.
Android
May 15, 2024
Not even on my cruise yet, and the app is giving grief. Already un-installed twice. I'm not too confident it will work well when we are actually on the cruise.
iOS
May 15, 2024
Applicacion
It doesn't allow me to open the pages.
iOS
May 15, 2024
No longer working
The app worked perfectly until the latest update and now it shows “no cruises” no matter what I put in the search
Royal Caribbean International - Product Description
The Royal Caribbean app guides you through your upcoming vacation. From booking cruises and pre-cruise purchases through check-in and departure, use the app to plan your entire voyage. And make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app. Features may vary from ship to ship. The app is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required.

Off the ship, you can:

●	Book a cruise
●	Sign into your account to view your booked cruises (must be at least 13 years old to have a guest account)
●	Complete check-in – scan travel documents and select your arrival time
●	Link reservations with other guests so you can make plans together
●	Make dining, shore excursion, spa and, where available, entertainment reservations
●	Purchase and upgrade internet and beverage packages
●	Learn about the ship’s activity, entertainment, and dining venues, including menus, and view deck maps

Once onboard, connect to ship Wi-Fi so you can:

●	Complete the guest safety briefing on your time before setting sail. The app will even help you out with a reminder notification.
●	Make specialty and My Time dining reservations
●	Quickly and conveniently reserve shore excursions and shows, where available
●	Plan each day by browsing daily activities and saving them to your calendar. Notifications will remind you when you have plans.
●	Chat with family, friends, and fellow travelers
●	Find your way around with complete deck plans
●	Track your onboard expense account in the app (or not… after all you’ll be on vacation!)
●	Plan your next vacation by making a NextCruise deposit and choosing your itinerary later, or secure your spot on the itinerary of your dreams by booking a cruise in the app.


We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl.com and tell us what you’d like to see in the future.
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