27
poor
SmartRent | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
50 Reports
50 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
22 Reports
22 Reports
User Feedback
31%
iOS
22 Reports
22 Reports
69%
Android
50 Reports
50 Reports
SmartRent - Latest Quality Issues
iOS
May 11, 2024
Can’t even use it
Wow, what a terrible app. The place I just moved to is “smart” and included this app and subsequent lock. Unfortunately I cant even create an account. It keeps kicking me out when I try to set a password. I am pretty good with technology in general and decided to the read reviews- guess it's definitely not me! I don't need to use an app to open my door, I will just put in the code every time I need to unlock. Terrible!
Android
May 12, 2024
I says the front door is locked. It's not. Very disturbing.
Android
May 13, 2024
not accurate and non responsive
Android
May 13, 2024
Useless app. No real reason to have it, it doesn't really turn AC on or off and it always says door is either unlocked or jammed when it's not. Just another thing to have to pay for. I've used it maybe 4 times out of the 2 yrs I've had to have it and each time it either didn't work or it took hours to pick up command.
Android
May 14, 2024
App needs work. Many times, the app was under maintenance, yet there are still issues. It's always taking too long to respond or not responding at all. Sometimes I have to force stop the app just to get it working again.
Android
May 14, 2024
my app shows me the system is always jammed, the thermostat is offline and has been since it was installed 😞
Android
May 14, 2024
garbage technology company. The wifi keeps kicking off my devices. Tells me my password is wrong when it's not. Customer support is horrible. Wait times are insane.
iOS
May 15, 2024
Smart key offline
Smart key was “offline” recently and I sent in a call back request. I was locked out because smart key was “offline” that was 2 days ago & I'm still waiting to hear back from you. Not so smart & not efficient. Please advise. Thank you
Android
May 15, 2024
Never works correctly
SmartRent - Product Description
Welcome to SmartRent! The SmartRent App, designed with your experience in mind, puts comfort, control, and convenience in the palm of your hand. With custom controls, settings and more, it makes “there’s no place like home” ring even truer. You’ll love the ability to: - Lock and unlock your door or adjust your thermostat from anywhere - Create custom schedules for your thermostat to save money and energy - Grant unique, time-bound access codes to family, friends, and service providers - Set up automations to simplify daily routines - Issue voice commands with Amazon Alexa and Google Assistant - Be alerted immediately of possible leaks in your home - Review your lock activity to see when guests or maintenance visited - Link your Ring account for one less app to manage - And more! Download the SmartRent App and start customizing your smart home! SmartRent - Opening Doors To A Smarter World
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