57
fair
Square Appointments | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
39 Reports
39 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
31 Reports
31 Reports
User Feedback
44%
iOS
31 Reports
31 Reports
56%
Android
39 Reports
39 Reports
Square Appointments - Latest Quality Issues
Android
May 3, 2024
Change the notes section back to how it was. It is such a small screen and starts at the bottom of the notes not at the last note added! Use the whole phone screen!
Android
May 6, 2024
I've been using square for 8 years without any major issues. But now that $300 disappeared from my account, they can't see and don't wanna help. I'm incredibly upset. This isn't how you manage long term customers. Dropped 4 stars. Unbelievable.
iOS
May 7, 2024
Been using it for 5 plus years
Super super friendly and makes doing business very easy. Just disappointed that a lot of the features that were free for individual use all get charged separately now which drove the cost up drastically but still like the app.
iOS
May 8, 2024
Got the job done
I never made a website before and this was my first time. It was a little difficult to navigate, but I didn't give up and eventually figured it out. Also it doesn't have the option to let your guests leave you a review that I could find.
Android
May 8, 2024
Constantly disconnects from my device, making me have to run card manually which charges me more.
iOS
May 8, 2024
Wishing ratings and reviews were included without upgrading.
I wish my clients could at least write a review about their service after they check out Or had the option. But you need to pay to upgrade for that. It would greatly help.
iOS
May 11, 2024
Barely usable!
I got this so I can have an online appointment system for my mobile dog grooming instead of carrying around a big book. So far it's given me nothing but trouble. It won't allow me to fully set up payments because of my ABN. Refusing to associate with my type of business. And then won't let me check out an appointment if it's the day after. And it won't let me change the colours of the services. THEYRE ALL BLUE!?!?!? And it says I can “easily” set up discounts, well easy my bum I can't figure out how to do it and I'm a techie Gen Z. I have to create an item to create a discount, okay fair… oh but wait it adds more to the sale amount instead of being a discount item. Sure yeah alright. What the hell square!?
iOS
May 14, 2024
New updates sabotage the old
My business has been using this app for 5 1/2 years. For the most part it flows with the exception of their report generating system. I do my own payroll and rely on accurate numbers. On numerous occasions the feature that allows you to generate specific detailed reports for each staff sales is off causing extra work for me. I depend on this system to make things easier and it has done the opposite. Initially it worked amazingly and I was elated, however now I have to double check everything. I have reached out to cust service and 3 times a dead end was reached. They only communicate through email after a “ticket” is created which, in my opinion, defeats the purpose of customer service because it is 2 dimensional. Today I reached out again and the same approach was taken. Bouncing from one dept to the other. I am considering changing to another scheduling system. A real shame. Your beginning was stellar.
iOS
May 15, 2024
For a year, all freezes constantly
It deserves a zero. Just use the desktop version which almost never has issues. The app opens and freezes within 3 seconds. Occasionally, you can click on something before it freezes then it renders the app unusable. Closing and restarting doesn't work, uninstalling and reinstalling doesn't work, closing your phone screen and reopening doesn't work. I've been attempting to use it for the company I work at for a year and every other employee is having the same issue with the app, but not the desktop version of Appointments. Also Appointments doesn't integrate/communicate in many ways with Square's other aspects and when features/debugs are requested, Square Appointments says they'll look into it and then never return your communications. Try doing a quick search and you'll see that simple feature requests have been asked by hundreds of customers for years (for instance the ability to mark an appointment as paid through invoice) and Appointments has not added them to the system after YEARS of requests. Kinda a bummer.
Square Appointments - Product Description
Square Appointments is an all-in-one solution for booking and scheduling appointments, sending reminders, and accepting payments. It has everything you need to run your business from anywhere: online booking that’s easy for you and your customers, a point of sale that tracks customer details, and a secure, fast payment system. There are three monthly plans: Free, Plus, and Premium, and each is on a per-location basis. Custom pricing is available for businesses that process over $250K in annual revenue. Get 24/7 online booking, automatic appointment reminders, seamless payment processing, and no-show protection with Square Appointments for iPhone, iPad, and desktop. ► PRICING PLANS TO FIT YOUR BUSINESS Pricing for Square Appointments is based on the features that fit your business best. There are three monthly plans: Free, Plus, and Premium, and each is on a per-location basis. Custom pricing is available for businesses that process over $250K in annual revenue. ► LET CLIENTS BOOK 24/7 No website? No problem—Square Appointments includes a pre-built booking site, so your customers can book anytime, from anywhere. Easily manage and accept bookings from your iPhone or iPad. With our Square Online integration, you can customize layouts, colors, and fonts that reflect your brand and even add pages for products, testimonials and more. ► CHECK OUT CLIENTS SEAMLESSLY Accept payments, sell products, or send invoices easily, all from one app. Let customers have Square save their card on file for even faster checkout. ► REDUCE NO-SHOWS Set up automated appointment reminders, request prepayment or charge a cancellation fee for online booking. ► MANAGE AN ENTIRE TEAM EASILY Manage your whole team’s calendars, set their access and permissions, and see individual sales and appointment reports all from one place. ► GET TO KNOW YOUR CLIENTS Keep notes on all your clients so you can keep track of their preferences, appointment and sales history. This is more than just a calendar. Square Appointments is powerful appointment scheduling, a point of sale, and payment processing—all in one place.
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