Quality degradation at Step - Earn 5.00% on Savings  
Users report higher volume of Quality Issues than usual
56
fair

Step - Earn 5.00% on Savings | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
77%
Android
56 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
17 Reports
User Feedback
23%
iOS
17 Reports
77%
Android
56 Reports
Step - Earn 5.00% on Savings - Latest Quality Issues
iOS
May 7, 2024
Refund
They told me I couldn't get a refund and I mistakenly purchased the upgrade for $99 I don't Recommend anyone to get this app because they beat me at a 99 bucks
Android
May 9, 2024
This app stole my monney whenever My friend gave me my money that I needed.
Android
May 11, 2024
Money Taken
Android
May 11, 2024
Been several weeks and I'm still waiting for you guys to resolve my disputes. This is beyond annoying. I need them resolved.....
iOS
May 12, 2024
It won't let me log in
I wouldn't recommend this because I put in the code of whatt they send me but it didn't work.
iOS
May 14, 2024
Was great, til it wasn't...
We have used the Step app for the past year, as a way to send allowance for chores to my kids. In turn they got a debit card and could make purchases with their earned money. I have not used it for any reason but to send them allowance. They order stuff from SHEIN and Sephora. Today our account was closed, and we were unable to transfer money to each other. I was able to transfer what I had to my linked bank account, but had to link my debit cards to their accounts just to get their money out. We have finally managed to clear our accounts and still haven't gotten word and to WHY our accounts were required to close, and we were unable to send money to each other. We will be using Apple Pay for allowances now but looking for another free debit card app they can use...
iOS
May 15, 2024
Where’s my money
left on “processing” for multiple days now
iOS
May 15, 2024
CHARGING FEE FOR INSTANT TRANSFER???
no cause this app was good but now it wants to charge money for instant transfer what's if im short a dollar I have to pay money to transfer anything under 20 dollars that's a rip off for me as I do it a lot. I will be deleting this app.
Android
May 15, 2024
Really fee for deposit with card? So bad what king of bank have fee for deposit from other bank 🤦‍♀️🤦‍♀️
Step - Earn 5.00% on Savings - Product Description
Step is the all-in-one banking solution that helps 4+ million users build smarter money habits. With Step you can earn 5.00% on your savings balance up to $250K (more than 12x the national average)¹ and get up to 3x points when you set up qualifying direct deposit. Step Users can also build a positive credit history, even before you turn 18³, with an FDIC-insured bank account and a FREE Visa² Secured Card. You can invest in stocks, set savings goals, earn rewards, and send and receive money to other users instantly⁴.  Step lets you easily track your transaction history, portfolio balance, and savings progress and sets you up for a lifetime of financial success from the moment you sign up, which you can do without any monthly fees.

Benefits of Step:
- Earn 5.00% on savings
- No signup fees, monthly fees, no overdraft fees
- Invest in Stocks⁷ 
- Earn up to 3x points
- Build positive credit history even before 18
- Rewards at revolving merchants
- Get paid up to 2 days early with direct deposit⁶
- Instantly send and receive money 
- Deposit cash at 70,000+ retail locations nationwide
- 30,000+ fee-free ATMs nationwide⁵
- Merchant blocking
- Customize your Step Visa Card
- Add your Virtual Step Card to Apple Pay
- Create Savings Goals to help you budget for big purchases
- Track your balance in the app

Additional benefits for parents:
Parents can have peace of mind knowing that their teens’ transaction history is only a click away. With features like savings goals, merchant blocking, and automated allowances, parents can feel confident that Step is setting their teen up for financial success.

- No signup fees, no monthly fees, no overdraft fees
- Instantly send money to your teens⁴ and automate their allowances
- Connect your existing debit card, bank account, or other apps
- Visibility into your teen’s spending and savings
- Customer support 7 days a week
- Freeze your teens’ Step Card anytime
- Add up to four family members to Step
- Protected by Visa's Zero Liability Policy²

¹Step deposit account is not interest bearing. Savings percentage is not interest but is cash rewards directly funded and managed by Step. The rewards, if calculated as an APY, would be 5.00%. Percentage is variable and may change. The national average rate referenced is from FDIC's published national average savings rate, accurate as of 5 10, 2023.

²Step is a financial services platform. Banking services provided by and the Step Visa card issued by Evolve Bank & Trust, Member FDIC. Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use.

³ Step Visa Card is designed to help build positive credit history. Positive history reported, to the 3 major bureaus, on and only to your Step Visa card activity, subject to account in good standing. We do not have control over your credit scores. Your overall credit history and scores as reported by the bureaus may be impacted by your activity outside of your Step Visa card (including any other Step loan products or external activity), as credit scores are built by the bureaus based on a number of factors, including activity outside of the Step Visa Card. 

⁴Transfers may be subject to review by Step or your bank which may result in delays. 

⁵Out-of-network ATM withdrawal fees apply

⁶Early access to direct deposit funds depends on the timing of the payment file from your payer. Funds are generally made available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.

⁷Investing and advisory services provided by Step Advisers LLC, a SEC-Registered Investment Adviser, by making non-discretionary recommendations.Investment accounts are managed and custodied by DriveWealth, a member of the Financial Industry Regulatory Authority (FINRA).
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