76
good

Sydney Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
26 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
93 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
40 Reports
User Feedback
30%
iOS
40 Reports
70%
Android
93 Reports
Sydney Health - Latest Quality Issues
Android
May 12, 2024
App is totally broken for all intents and purposes for my plan, can log in but can't display any info from my health plan including simple ID card. Displays "Something's not working on our end" everywhere. This account was opened months ago.
Android
May 14, 2024
No coverage where I live
Android
May 14, 2024
This app is absolutely worthless if you on medicaid. It will not allow you to manage your prescription. I always end up calling to get my meds...
iOS
May 14, 2024
Terrible app
I keep thinking that it will be updated because surely after at least 4 almost 5 years of the same login problems and the same problems with trying to click on certain links they are still all crappy. The links or logins only work 20% of the time. I change my password and try to log in and it doesn't work! Repeatedly this happens. Why does this insurance company continue to use the same crappy app developers? As if insurance companies aren't irritating enough.
iOS
May 14, 2024
Does not sync health data
It's impossible to get the app to sync health data while it's the way to get rewards
iOS
May 15, 2024
Can’t log in AGAIN
I tried “app support for members” and surprise: I need to log in (which I can't do and it's the reason WHY I need to contact support). This is an ongoing problem, and it's been happening for months and has happened before. I don't know what to do anymore, it's not a video game for the phone, it's literally an insurance app 💀 it's insane that it's so hard to ever be able to access it. The insurance is great, the app to access the benefits OR FIND CARE, terrible.
Android
May 15, 2024
App is constantly freezing, extremely slow and rarely can find what you looking for
Android
May 15, 2024
won't let me log in
Android
May 15, 2024
I was never able to use this app, it didn't let me in and it didn't find me in its system. The previous version was much better.
Sydney Health - Product Description
Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.  Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management.



- Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
- Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
- Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
- Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
- View claims – Easily track your claims including the status and your costs.
- Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
- Refill your prescriptions – You can set up automatic refills and reminders for your medications.


Download Sydney Health to your device today.



Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.



Sydney Health options are based on each member’s plan, so some features may not be available to all members.
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