46
poor
tbi bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
69 Reports
69 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
14 Reports
14 Reports
User Feedback
17%
iOS
14 Reports
14 Reports
83%
Android
69 Reports
69 Reports
tbi bank - Latest Quality Issues
Android
May 10, 2024
Promoting that you can pay your monthly payments for your credit through the application and keep track of the payments. After that telling you that it's mandatory to open "neon" bank account to even log into the application. Completely false advertising and trying to pressure you to use more of their products, as if you don't use enough of their services you don't matter. For 6 months I was able to reject the pop-up for "neon" and now they are saying it was always mandatory.
iOS
May 10, 2024
badly
Very badly ... Feedback through chat service is terribly slow, inadequate (a specific question is answered ambiguously or with a question). Refreshments are not adequate and happen once a month. As well as the inability to trace the amount of instalment from the purchase to its full repayment.
Android
May 10, 2024
COMPLETE SCAMMERS ?! THERE SHOULD ALSO BE A SCORE ZERO..... THAT ONE STAR IS A LOT... MANY...
Android
May 10, 2024
Doesn't work well problem when shooting ID card won't and won't and that's it.
iOS
May 10, 2024
Double billing
1st purchase with this company through Skroutz and in the 3rd installment they charged me 2 times for no reason (invalid card, insufficient balance, etc.) After seeing it I contacted them and now I am waiting for the amount to be refunded. Who knows what would happen if I didn't deal with their mistakes. far..
Android
May 10, 2024
Barely working..
Android
May 10, 2024
Very bad decisions were taken of the last update. Unnecessary complications with the PIN code, which makes user experience poor.
Android
May 11, 2024
You're forcing me to open an unwanted account and card to use the app to operate with my other accounts?! Get down to Earth! Europe kisses my feet to be their customer, and you order me... 👎👎👎
Android
May 11, 2024
The bank is satisfactory. It is a pity that it applies discrimination to customers who do not want to have a Bulgarian number. It's chauvinism!
tbi bank - Product Description
The bank is in your mobile phone. tbi bank app is the smart way to take control of your money 100% digitally. The app is available to everyone who’s enjoying our services in Bulgaria and Greece. It gives you customized features and 24 hours chat support, and you can use it in Bulgarian, Greek or English language. We believe that banking should be free and with us you will have a transparent, simple and fair experience. As it should be. To learn more about tbi bank app, visit www.tbibank.bg or www.tbibank.gr. TBI Bank EAD, with headquarters and address for correspondence: Sofia 1421, Lozenets district, 52-54 Dimitar Hadjikotsev Street, e-mail: office@tbibank.bg, website : www.tbibank.bg, registered in the Commercial Register at the Registry Agency at the Ministry of Justice with UIC 131134023, licensed as a Bank and respectively carrying out banking activity according to License № B 30 and Orders RD 22-1067 / 13.08.2003, № RD 22 - 1067 / 12.06.2007, RD 22 - 1560 / 20.07.2007, RD 22 - 2270 / 16.11.2009, RD 22 - 0451 / 28.02.2012 and RD 22 - 0451 / 22.10 .2012 of the BNB.
All intellectual property rights, including trademarks and word marks, are the property of respective owners