Quality degradation at TD Canada  
Users report higher volume of Quality Issues than usual
47
poor

TD Canada | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Finance
Work at TD? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at TD? Unlock additional insights
Android unitQ Score
Android User Feedback
75%
Android
195 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
65 Reports
User Feedback
25%
iOS
65 Reports
75%
Android
195 Reports
TD Canada - Latest Quality Issues
iOS
May 13, 2024
Scheduled and Historical bill payments
You need to make these easier to find. It was simple and intuitive before. Now if I need to see if I already scheduled the bill payment, I need to select move money and then pay bills. If you click pay bill button from the account transaction summary screen you can only pay a new bill. Same thing if you access bill payment from quick actions at the top of the Home tab. Neither of these allows you to access scheduled and historical payments.
iOS
May 14, 2024
New Update is Bad, Confusing & Features Buried Deep
Why do you make us have to search app desperately trying to find what was easily found on previous menu? More Clicks/Searching required wasting our time. Can we please have a grand total of all of our accounts? Account balances less any credit owing = grand total. An obvious & nice thing to see. Also, can we please see bill payment histories for each payee?
iOS
May 14, 2024
Haven’t been able to log in for weeks
Every time I try to log in I get an error that says We're Fixing This Right Now. I even deleted and reinstalled the app.
Android
May 14, 2024
Not sure what happened to the "upcoming bill payments" feature after the last update. Please make this available and easy to find as it helps managing the money better.
iOS
May 15, 2024
No explanation
I had to search where to find anything that I was able to do before the update. Not intuitive
Android
May 15, 2024
After the recent update, customers have reported an issue where they are unable to place buy or sell orders after the third digit of the decimal point. This issue needs to be addressed and fixed promptly. Please ensure that customers are able to place orders with any number of digits after the decimal point. Thank you for your attention to this matter.
Android
May 15, 2024
The app is okay if all you want to do is see your accounts, but as soon as you try to look at any spending history or use any features other than e-transfer the app start to bug out.
iOS
May 15, 2024
Needs improvement
The App's visuals have modernized since I started with TD a year ago, but there is still no way to enable transaction notifications at all, the only way is by downloading the separate and bad “TD My Spend” app, which is embarrassing for a company of TD's size in 2024. The TD US app has had this feature for a long time. Furthermore, TD does not allow users to use real 2FA through passkeys or authenticator apps, meaning our accounts are vulnerable to SIM swaps.
Android
May 16, 2024
worse and worst. how is that every update makes this app even worse??? you can no longer easily view your e-transfer history. infact you can no longer easily do many things you previously could. giving 2 stars instead of a zero bc of algorithm reasons solely. may switch banks for less headaches
TD Canada - Product Description
The TD app for iOS provides quick, easy, secure access to your TD chequing, savings, credit, and investment accounts.

MOBILE BANKING

• Check account balances and transaction history.
• Make TD Credit Card payments.
• Make Canadian bill payments.
• Deposit a cheque by taking a picture with TD Mobile Deposit.
• Send, request and receive money within Canada using Interac e-Transfer® (1).
• Send money internationally in more ways to more places with TD Global Transfer.
• Get answers to many of your everyday TD banking questions 24/7, 365 days a year with TD Clari.
• Keep track of your spending and receive real time notifications with TD MySpend (2).
• With TD for Me, receive information about TD Canada Trust Branches, local events, offers and tips.

INVESTMENT ADVANTAGES

The TD app allows you to monitor the market, research investment ideas, and trade everything from stocks to options.

• Act quickly on market opportunities: trade stocks, ETFs, options and multi-leg options, as well as mutual funds.
• Help protect your portfolio from market loss with stop orders.
• TD Direct Investing clients can now view their account performance at a glance, monitor the status of their trades and stay up to date on events relevant to their portfolio.
• Keep tabs on your favourite securities with watchlists, which sync with WebBroker.
• Set mobile push notifications to receive real-time price alerts for stocks, ETFs and mutual funds.
• Interactive charts and real-time quotes can help you make informed decisions on the go.

By clicking "Get", you consent to the installation of the TD app (3) and any future updates that can perform the functions described. The TD app is for use by customers with TD Canada Trust banking accounts and an active EasyWeb account. You may withdraw your consent at any time by deleting this app. 

IMPORTANT DISCLOSURES ABOUT THE TD APP 
We use your mobile marketing identifier and other technologies to deliver personalized content on our websites and relevant advertising on other websites, unless you change your preferences. To update/manage these preferences on the TD app, use your device's opt-out settings. Open: Settings > Privacy > Advertising” and turn on “Limit Ad Tracking” to opt-out of interest-based ads. To manage these preferences on our websites, use your browser and select Ad Choices & Personalization at the bottom of the www.td.com homepage. 

If you require assistance, call 1-866-222-3456, mail TD CASL Office, Toronto Dominion Centre, PO Box 1, Toronto ON, M5K 1A2, or email us at customer.support@td.com.

(1) Interac e-Transfer® is a registered trade-mark of Interac Inc. Used under license.
(2) TD MySpend works best with the TD app. However, you do not need to download the TD app to use TD MySpend.
(3) Provided by The TD Bank Group which includes The Toronto-Dominion Bank and its affiliates, who provide deposit, investment, loan, securities, trust, insurance and other products or services.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners