63
fair

Teladoc Health - Telehealth | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
218 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
111 Reports
User Feedback
34%
iOS
111 Reports
66%
Android
218 Reports
Teladoc Health - Telehealth - Latest Quality Issues
Android
May 14, 2024
Needs to be set up for biometrics and logins that don't erase with every update. Very hard to reset a password, and speaking to customer service is a nightmare.
iOS
May 14, 2024
Garbage, functionally useless app
I just got off phone call 7 trying to find out why I can't schedule an appointment in my active account. Teladoc tells me to call insurance; insurance tells me to call Teladoc. Everyone says it should work; it doesn't work, and nobody knows why. Customer service are mostly very nice, but I've been unable to address a medical concern for over a week now, so I'm not sure why my insurance is contracted with them.
Android
May 14, 2024
Dermatologist wrote a prescription that CVS refused to fill due to expired license. Had to go to urgent care instead. Teladoc refused to accept any responsibility for circumstances and I am out of time wasted and fee paid. I'm sure most people would not have experienced something like this, but the refusal to make any sort of amend demonstrates untrustworthiness of Teladoc.
Android
May 14, 2024
They took my money, I waited for over an hour, I talked to a doctor for 4 min. He Offered no help. Told me to take my daughter to the doctors to get tested for streptococcus. The pictures show puss pockets on the back of her throat. When I asked how they could help, what problems should we Call TELADOC for? He hung up on me. Don't know where they find their doctors, but I'm pretty sure he was the bottom of his graduating class. THIS IS AN ABSOLUTE WASTE OF MONEY!!!! AND TIME!!!!
iOS
May 15, 2024
Horrible app
Constant issues with app processing my insurance. They charge self pay fee and refund me for every visit because they are unable to process my insurance. Teladoc is constantly canceling visits for one reason or another. Even with call blocker turned off as advised by them the calls may not go through. If you don't receive the call from your provider after 15 mins they cancel your visit. They don't try messaging you or any alternative. There is no way to contact your provider prior to your visit or even after since they rarely answer. You just get an automated responses. Definitely would not recommend. I Would highly recommend finding a local office that offers virtual visits. The representatives are polite but were not very helpful in regards to the issues I was calling in for.
Android
May 15, 2024
I've been using this app for a few years with no issues, but this year, the app has been such a pain. It doesn't recognize the insurance ID even after confirming with customer service that is in their system. Reinstalled the app numerous times and still having issues. Now, docs aren't opening. Not convenient at all these days if we're having to call customer service to set an appointment and have to listen to them read their disclaimers, word by word. Lol 😁 😒
iOS
May 15, 2024
Insurance discrepancies
My insurance member ID is not being accepted. I called last time I used Teladoc and was told it was fixed, it still was not letting me request a visit this time. If someone can please look into it and get it corrected please call me.
iOS
May 15, 2024
Double charged
The Dr told me to call back after I took a Covid test and if it was positive she would call me in med for Covid, but if it was negative she would call me in med for flu. When I called back with results and to get my correct prescription filled, I was told I would have to pay again. This is operating in bad faith and the patients needs and care are not important, just money was important today.
Android
May 15, 2024
Very difficult to log in and they don't follow up. Unsubscribe please
Teladoc Health - Telehealth - Product Description
Teladoc Health connects you with complete care, at your convenience and an affordable cost. You’ll find what you need to get well—like 24/7 care—alongside primary care, therapy and programs proven to keep you well.  
 
EXPERIENCE AND EXCELLENCE 
Teladoc Health has been modernizing healthcare since 2002. More than 50 million visits later, we are the leader in telemedicine. With our app, top-quality doctors and data-driven programs are just a tap away. 
 

SEAMLESS CARE FOR ALL OF YOU 
Our app brings together doctors, therapists, dietitians, nurses, coaches and self-guided programs that tend to every aspect of your well-being. If you need in-person care, we can refer you to in-network providers and care sites. But don’t underestimate us. The  

With a suite of connected devices, in-home lab services and prescription delivery (in some locations), we cover most common health needs. And with insurance, your copay for care could be as low as $0.   


PERSONAL AND PERSONALIZED 
Teladoc Health providers and coaches will get to know you. Our video and phone visits have no time limit. Instead of 15 minutes, you might spend an hour talking about your health and planning next steps together. 

The app integrates with our devices and Apple Health to put data in your hands. Analyze it during appointments with your care team, or on your own on the go. Then apply what you learn about your health and your habits to find the right path to your goals. We’ll send you notifications and nudges to keep you on the right track. 

OUR SERVICES INCLUDE:
 
24/7 CARE 
On-demand appointments any time of day with board-certified physicians for:   
- Colds and flu 
- Pink eye 
- Sore throats 
- Sinus infections 
- Rashes 


PRIMARY CARE 
Access within a week to board-certified primary care physicians and nurses who become your dedicated virtual care team for: 
- Routine checkups and preventive care 
- Goal-setting and a personalized care plan 
- Lab orders (bloodwork) 
- Checking blood pressure and other vitals
- Managing chronic conditions 

 
CONDITION MANAGEMENT 
Depending on your coverage, you may be eligible for: 
- Programs to help manage conditions like diabetes and high blood pressure 
- Connected devices like a blood glucose meter or blood pressure monitor 
- Expert health coaching 
- Health data, trends and actionable insights 

 
MENTAL HEALTH 
Licensed therapists, psychiatrists and self-guided content for help with: 
- Anxiety and stress 
- Depression or not feeling yourself 
- Relationship conflicts 
- Trauma 

 
NUTRITION 
Registered dietitians who can help with: 
- Weight loss 
- Diabetes 
- High blood pressure 
- Digestive issues 
- Food allergies 
 
DERMATOLOGY 
Dermatologists who diagnose and treat common skin conditions, such as: 
- Acne 
- Psoriasis 
- Eczema 
- Rosacea 
- Skin infections 
 

Your coverage might also provide access to: 
- Specialists for a second opinion on surgery, a diagnosis or treatment plan 
- Therapy and coaching to help with back and joint pain 
- Imaging and sexual health testing referrals 

 
CHECK YOUR COVERAGE 
Sign up to see which telemedicine services are covered by your health insurance or employer. Or, you can choose to pay flat fees.  
 
SECURE AND CONFIDENTIAL 
We take your privacy seriously. Your health information is secure, private and compliant with federal and state laws, including the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). 

  
AWARDS AND RECOGNITION 
- Company of the Year—Healthcare Dive, 2020 
- World’s Most Innovative Companies—Fast Company, 2021 
- Largest Virtual Care Company—Forbes, 2020
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