Quality degradation at The Gym Group  
Users report higher volume of Quality Issues than usual
60
fair

The Gym Group | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
70 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
18 Reports
User Feedback
20%
iOS
18 Reports
80%
Android
70 Reports
The Gym Group - Latest Quality Issues
Android
May 8, 2024
App hasn't worked properly since the temporary closure of my gym. Cannot book or cancel classes, just comes up with an error and to try again - please fix this bug. Thank you.
Android
May 8, 2024
The Harrow on the Hill campus is generally okay, with good PTs . Be that as it may, there's the matter of urinals that have been off service for a while now. Then there also should be enforcement of returning of weights to the racks(correct placement) after use.
Android
May 9, 2024
App requires an improvement in synchronisation with gym servers to allow users to view their activity on the day as opposed to having to wait 24 hrs.
Android
May 9, 2024
poor customer support. gym often unsupervised.
Android
May 10, 2024
Paid for a day pass but on arrival wouldn't let me through the door
Android
May 12, 2024
Since my local gym closed for refurbishment the app stopped working
Android
May 12, 2024
They've taken money and not activated my membership. No way to contact them or get in touch with customers.
Android
May 13, 2024
I cant enter the gym my pin that you gave me doesn't work
Android
May 14, 2024
Looks like the Scan QR to enter the the GYM is not working. Facing this issue since day 1. Unfortunately I had to enter the gym by providing PIN. Was it an issue, or am I missing any option.
The Gym Group - Product Description
The features in our app are designed for you to get the most from your membership and help you fully maximise your experience at The Gym Group.

Download now to get the following features:

CONTACTLESS ENTRY

Gain quick and easy access to your gym by scanning the QR code with your app.

PLAN YOUR VISIT

Check the real-time capacity of your gym using both the number of people and the percentage capacity to help you plan your visit.

BOOK AND MANAGE CLASSES

You can book any available classes at your gym through the app as well as managing all your existing bookings.

ON-DEMAND FIIT WORKOUT VIDEOS

We have partnered with Fiit to provide all Gym Group members with unlimited access to hundreds of video workouts led by world-class trainers to help you take your in-gym training to the next level.

MANAGE YOUR MEMBERSHIP

We’ve made it easy to manage your membership from the palm of your hand.

WORKOUT & GOAL TRACKING

Link up your favourite wearable or third-party apps, including Apple Health, to track your workouts and keep on top of your fitness goals. No wearable? No problem! You can manually add a variety of workouts directly into the workout tracker.

DEALS

View all your Gym Group deals from our carefully selected partners.
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