91
epic

Truist Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Finance
Work at Truist Financial Corporation? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Truist Financial Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
21%
Android
408 Reports
iOS unitQ Score
iOS User Feedback
79%
iOS
1569 Reports
User Feedback
79%
iOS
1569 Reports
21%
Android
408 Reports
Truist Mobile - Latest Quality Issues
iOS
May 14, 2024
Can’t sign in
When I clicked on the Truist app, it said that I needed to update the app, which I did. I also restarted my phone. When I signed in again, the same message appeared, saying that I needed to update the app. I am unable to retrieve my accounts! Very frustrating! P COBURN
iOS
May 14, 2024
Review on online banking
I gave you 4 stars because of transfer limits. I transfer money from accounts many times a month to avoid charges. I know you have to make money especially during this economy. I am juggling during this economy and transferring really helps.
iOS
May 14, 2024
Charged overdraft as payment went through overnight
I contacted the bank and she confirmed that I transferred money over that day. Basically I was charged a fee that shouldn't have been charged.
iOS
May 14, 2024
Back side of checks
I always have to retake the back side of checks several times. I have to move around my house to find just the right, I guess lighting. I hate this. I have tried the following; light and dark backgrounds, using the iPhone flash on and off. I have tried different color pens with different thickness. Nothing helps. This has to be one of the worst apps I try to use on a regular basis. I even sometimes try so many times that I give up and drive to the bank. If this app can't be made more reliable, just get rid of it.
iOS
May 14, 2024
A lot of financial apps work fineon my phone except Truist
Every so often my Truist app does not connect to your bank. It freezes before the welcome splash screen. If I restart my phone it works. I have over 807 apps on my phone. Including several financial apps and other banking apps. Truist is the only app that seems to behave like this. Thank you.
Android
May 14, 2024
image not captured...had to redo four times.
Android
May 15, 2024
if you like Nazis who will tell you how and how you can't spend your money, then you should bank with Truist...then, when you call to politely ask why you can buy groceries 4 miles from your house, treat them nicely while you're at checkout at that grocery store....apparently "I have over 14k in my checking account!" gets associates to hang up on you at 3pm on a Tuesday....Later, I called to make sure it wouldn't happen again: "sir, we were helping protect you". "FROM ME?!" do NOT bank here.
iOS
May 15, 2024
Always manually
Very hard to capture images automatically
Android
May 15, 2024
hard to take pictures.
Truist Mobile - Product Description
Your better banking experience is here.

Check balances, make payments, get personalized insights, and move money at your convenience. Enjoy smarter technology and innovative features that put you first so you can manage your finances with confidence. 

Accounts & cards
* View account details and transactions
* Set alerts preferences
* View statements1
* Order checks and supplies
* Manage overdraft options
* Lock and unlock your cards
* Set spending and region limits

Transfer & pay
* Transfer between Truist accounts or external accounts2
* Send and request money with trusted friends and family using Zelle®3 
* View, manage, and pay bills securely in one place

Sign in & security
* Enable Face ID® or Touch ID® for quick access4
* Change your username and password
* See sign-in history and remembered devices

Mobile deposits
* Deposit checks5
* View deposit history

Planning & insights
* Get insights on spending, trends, cash flow, and unusual activity
* Link external accounts
* Set and track spending budgets
* Compare spending habits
* Monitor savings goals

Rewards & deals
* Earn cash back on everyday purchases at select merchants
* Discover offers from places you shop, dine, travel and more 
* View and redeem credit card rewards

Help & support
* Call Truist support
* Find a branch, ATM, or bank service
* View help & FAQS
* Schedule an appointment
* Access your Truist inbox

Additional features
* Add quick links for frequently used tasks
* Show, hide, and reorder accounts
* Browse and apply for other Truist accounts
* Upload receipts and attach to transactions
* Customized investment portfolio experience

Disclosures

1 Paperless enrollment is required.

2 Fees may apply to transfers to other U.S. financial institutions.  Setup is also required and verification may take 1 – 3 business days.  View the Truist Personal Deposit Accounts  
   Fee Schedule for more information. Your mobile carrier’s message and data rates may apply. 

3 Neither Truist nor Zelle® offers a protection program for payments that you authorize in Zelle. Enrollment with Zelle through Truist Online or Mobile banking is required. U.S.  
   checking or savings account required to use Zelle. For more information, view the Truist Online Services Agreement. 

4 Only certain devices are eligible to enable Touch ID® or Face ID®. 

5 Deposit limits and other restrictions apply.
    
Face ID and Touch ID are registered trademarks of Apple Inc.

Zelle® and the Zelle related marks are wholly owned by Earning Warning Services, LLC, and are used herein under license.

Investment and Insurance Products:
• Are Not FDIC or any other Government Agency Insured
• Are Not Bank Guaranteed
• May Lose Value

Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, link opens in new tab SIPC, link opens in new tab and a licensed insurance agency where applicable. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Insurance products and services are offered through McGriff Insurance Services, Inc. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477. Both McGriff and Crump are wholly owned subsidiaries of Truist Insurance Holdings, Inc.
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