47
poor

TurboTax: File Tax Return | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
78%
Android
142 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
39 Reports
User Feedback
22%
iOS
39 Reports
78%
Android
142 Reports
TurboTax: File Tax Return - Latest Quality Issues
Android
May 10, 2024
Don't ever use this company. I was suppose to get 239 in my tax return. They charge "fees" and only got 121 dollars. They are thieves and a fraud company. Don't trust them
Android
May 10, 2024
Still haven't heard anything about my return that I e filed in January they said it would deposit in two weeks max then they charged me 69$
Android
May 11, 2024
I was told this was free by my employer but actually it is not. You can complete all the required information for free then it gives you no other option but to upgrade to actually file your taxes. It's completely false advertising. I will let my employer know as well for next year's tax return.
iOS
May 11, 2024
Never got refund
I filed my taxes, and they got accepted, and the IRS link shows that I got my money and I never did. I also have no way to double-check that they have the right bank information (even though I know I have the right one) Also tried to file my boyfriend's taxes with his information, and he had to pay almost $100, just for it to say that there wasn't all the documents needed, and we never got refunded for that either. Even though he was never mailed the documents that he apparently needed. Turbo tax needs to do better and say that it can't be completed before charging us, or at least give us the money back
Android
May 13, 2024
Y'all still owe me for 2017 where y'all mailed out a check that nobody could cash. IDC who's fault it was. It's unacceptable that I work for this country, pay taxes, and y'all can't cash out a check or mail out a stimulus.
iOS
May 14, 2024
Poor application management
I am Nigerian who went for student work and travel although I didn't pay for a specialist I know I payed a sum of money to complete my tax filing faster as I wasn't able to file until very late because the app wasn't working for the longest time I finally filed and after two days I couldn't log in anymore since then.
Android
May 15, 2024
My return was rejected after I filled and now owe taxes and paid for TurboTax that cannot complete my filling!! TurboTax Support Response that you can't reply back to: We are unable to process the refund for TurboTax Online product Case TurboTaxIsaScam because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.
Android
May 15, 2024
It won't update
iOS
May 15, 2024
HORRIBLE
This is horrible they messed up my taxes bad! I had to amend my return and it set receiving my taxes 5 months behind!!! And they charged me extras that I didn't even need they did not get my full potential refund amount either I will never use them again such a joke and rip off please save your time and money!!! Run far away!
TurboTax: File Tax Return - Product Description
America's #1 Tax Prep Provider - over 40 million returns were prepared last year with TurboTax.  

TAXES REDEFINED. From do it yourself to we do it for you, the choice is yours.
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FILE YOUR OWN TAXES
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• $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only.(1)
• We make doing your own taxes easy. Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply.(2)

FILE WITH EXPERT HELP
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• Talk live on screen with a real tax expert for unlimited tax advice and an expert final review before you file with TurboTax Live. 
• NEW this year, connect with a dedicated expert who'll do your taxes for you—start to finish. You can be 100% confident your return is done right, guaranteed.(3)

GET STARTED EASILY
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• Snap. Tap. Done. Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad.  
• Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you.
• Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return.
• Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology.

FEEL CONFIDENT
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• Maximum Refund Guaranteed - On Average $3,267.
• TurboTax coaches you every step of the way and automatically verifies as you go, so you can be confident your taxes are done right.
• ExplainWhy™ - Understand the “why” behind your tax refund, in a tap.
• CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing with accuracy guaranteed.
• Support when you need it - Access TurboTax support to get all your questions answered. Available in English and Spanish.
• Personalized home page - A single place to view your progress, track your return status, and get access to tax tip articles on life events, deductions, and much more.
• Track your return status with push notifications - We'll make it easy to stay informed about your e-file return status with notifications sent straight to your phone or tablet.

See full disclosure and disclaimers here: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/

1 TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Free Edition; a simple tax return Form 1040 only OR Form 1040 + Unemployment income. Offer may change or end at any time without notice.

2 TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.

3 100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
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