87
good
Turo - Find your drive | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
1259 Reports
1259 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
629 Reports
629 Reports
User Feedback
33%
iOS
629 Reports
629 Reports
67%
Android
1259 Reports
1259 Reports
Turo - Find your drive - Latest Quality Issues
Android
May 14, 2024
Was given the run around each time I asked about my free trip after 10 days. Only for them to leave me on hold for nearly an hour to be told I can't get it now. I will be back to update this review if they do not provide what was offered with more transparency on how this company runs and their customer service.
iOS
May 14, 2024
Don’t recommend
Turo will screw you on fees benefiting the lenders over the renters. The car had half a tank of gas and I gladly paid the replacement fuel fee and inconvenience fee but then they decided to add another $50+ gas fee. If you run just a little over the late fee hours (which is 2) they charge you for a whole day and add all the original charges you had when you originally booked such as coverage and gas fee.
Android
May 15, 2024
Less convenient than renting a car through a reputable rental company and hosts can hide fees deep in the listing that don't align with the filters you've set for the cars you're choosing between. A trip I took allowed for over $100 in additional hidden fees on an otherwise $320 trip when I had explicitly filtered out delivery fees.
Android
May 15, 2024
Very very expensive!!!
iOS
May 15, 2024
Worst Turo Trip Ever
Everything went well until I turned in the car and was falsely accused of damage. When I told the host I had high definition video before and after I drove the car and there was nothing to prove his accusation, he then proceeded to charge me a $150.00 cleaning violation. I had some good experiences with Turo, but also had another bad experience where the car I reserved was suddenly not available. A total bait and switch! I ended up not making my destination that night and having the Uber driver take me to a hotel. With both experiences there was zero customer service. Nothing. And I can't even cancel my account. I guess they are trying to do an IPO and it looks bad when lots of people cancel when they are having growth issues. The problem is that they are too reliant on their hosts and customers have no options when the host is a scammer. Stay away!
Android
May 15, 2024
Turo sounds fine and dandy until they're not there when you need them and they refuse to cover the roadside assistance that they say they would cover. Would not recommend unless you have your own insurance to provide (most credit cards do not offer because this is considered a ride share not a car rental company)
iOS
May 15, 2024
BEWARE. Worst way to rent a car. You will get ripped off.
Turo used to be great. You could rent nice cars for a good price. Then they got greedy and shady and their customer service got horrible. They add on bogus fees that literally double the price of the car plus they still take 40% of the cost from the owner of the vehicle on top of the outrageous fees. It's a racket. Rent from Sixt if you want a nice car. You'll pay less than half the price and far superior service. Not worth renting your car out on Turo either. They keep most of the money and the customer service is horrible on both ends. A terrible company in every way. Don't waste your money. You'll regret it.
iOS
May 15, 2024
Automatic Acceptance
I am a rental company, the decision to make automatic acceptance mandatory and to charge a cancellation 25€ is for me incompatible with the particular model. So far it worked well, but with this mode it doesn't suit it, without me
Android
May 16, 2024
In - ap camera doesn't work for me. Otherwise impressive.
Turo - Find your drive - Product Description
Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of local hosts across the US, UK, Canada, and Australia. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, guests can take the wheel of the perfect car for any occasion, while hosts can take the wheel of their futures by building an accessible, flexible, and scalable car sharing business from the ground up. Whether it’s a truck to help on moving day, a swanky exotic for a luxurious weekend away, or a classic cruiser for a picture-perfect road trip, with more than 600,000 vehicles listed worldwide, Turo lets you find the perfect vehicle for your next adventure. Turo offsets 100% of our estimated global carbon emissions, so you can rest easy building your businesses and satisfying your wanderlust knowing that our carbon footprint is accounted for. Upgrade your travel plans • Choose from a totally unique selection of cars and drive the perfect one for your trip • Book cars directly from local hosts, starting from $25/day • Safely access cars through a variety of contactless check-in options • Get the car delivered, and book trips on the go with a quick tap Start your own car sharing business • Share your car and build a car sharing business with Turo • Start with a car you already own or buy one to share — any car owner can start exercising their entrepreneurial muscles • Choose how many cars to share, scale your business up or down however you want, and decide how to reinvest your earnings • Whether you want to commit a lot of time or a little, you can earn at home or on the go, on your schedule, and divest any time • Rest easy with $750,000 in liability insurance from Travelers Excess and Surplus Lines Company backing each trip Note: Continued use of GPS running in the background can dramatically decrease battery life.
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