58
fair

UnitedHealthcare | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
515 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
127 Reports
User Feedback
20%
iOS
127 Reports
80%
Android
515 Reports
UnitedHealthcare - Latest Quality Issues
Android
May 15, 2024
doesn't let me find places I can go
Android
May 15, 2024
Can't login, website either!
Android
May 15, 2024
to pay your bill online will take you to a whole different website. it's horrible
iOS
May 15, 2024
Activity logging
I'm not able to switch between manually entering my activity to using an alternate like my Garmin and/or my iPhone
Android
May 15, 2024
this app is really slow, nothing is intuitive and is very confusing, as all things related to UHC, just confuse people to make more money or avoid to provide service, just because the company i work for does not want to change insurance companies
iOS
May 15, 2024
UHC is TERRIBLE
Wow - looking for help with mental health and your app and coverage is making my personal situation MUCH worse and practically impressively to find help.
Android
May 15, 2024
Contacted agent via chat to dispute dental claim. Transferred to UHC dental team which never responded. Session extended but still no response.
iOS
May 15, 2024
Can’t pay bill
1 800 number doesn't answer call. Can't pay bill online
Android
May 15, 2024
the is the worst app. I keep getting the run around
UnitedHealthcare - Product Description
It’s easy to make the most of your United Healthcare benefits and access care on-the-go with the UnitedHealthcare app†. Just sign in or create an account for secure, convenient access to your health plan.  
 
Check your benefits: 
 - See what your plan covers, including copays and out-of-pocket expenses.  
 - Track your deductible and out-of-pocket max. 
 - Follow new claims from start to finish and review old claims too.  
 - Check your health reimbursement, flexible spending, and Optum Bank HSA balances. 
 - † Pay your claims using Optum Bank HSA balances 
 
Find & price care:  
 - Search doctors, specialists, hospitals, and clinics in-network and near you 
 - † Access virtual primary care and start a virtual urgent care visit, 24/7 
 - Create favorites for your PCP provider information and commonly visited hospitals and clinics so you can find them quickly next time. 
 - † Find out how much a service or treatment might cost you before you get care.  
 
Access the info you need: 
 - See your records, including immunizations, lab results and procedures from all your providers. 
 - Use your digital member ID card from the app whenever and wherever you get care. 
 - † Save your health plan details to your Digital Wallet for easy access 
 - † Access your UnitedHealthcare UCard™ to make in-store or online purchases using benefit credit, spend earned rewards and more 
 
Prescriptions: 
 - † Fill prescriptions, review medications, and search medication info and pricing   
 
Take charge of your health:  
 - † Earn rewards by logging your activities, including tracking your steps with Apple HealthKit® integration 
 
Get help with live chat: 
 - † Ask your questions and get the answers you need from a live UnitedHealthcare advocate 
 
 - † Not all United Healthcare plans are currently supported by the app. Features and benefits will vary depending on your plan type. 
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