74
good

Direct Express® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
220 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
27 Reports
User Feedback
11%
iOS
27 Reports
89%
Android
220 Reports
Direct Express® Mobile - Latest Quality Issues
iOS
May 10, 2024
Small inconveniences.
I am more than satisfied with this card and the user friendly mobile app. The only thing I wish they could improve on is the consistency of transferring money to other debit cards, such as cash app. It works great at times and other times it gets declined. No one has given me a reason for the inconsistency.
Android
May 10, 2024
They keep u from getting ur money to pay ur bills or get groceries. Switch to any other company but them .
Android
May 10, 2024
worst customer service experience ever!!!!! I called to get help to download my statement and the lady was like so why are you calling if you have the app. I said mama I'm calling because I need help that's why and immediately said don't be getting attitude with me and I asked to speak to a manger and she said its ok you don't have to talk to me and hung up on me. I can just imagine the elderly having problems with there cards and getting the worst person on the other end. Direct Express do bett
Android
May 12, 2024
I don't think Direct Express is a proper bank I was hacked into first they give me credit to the account then they took the credit away and we're still arguing about it. As far as the review I would give them maybe a two
Android
May 13, 2024
It's so messed up that I had my card stolen and used but also because I didn't get the paperwork they sent for qualifying me for a reimbursement until a day before the due date to return I won't get anything back that was taken from me. What's worse is that I'm currently homeless and NEED every dollar I can get just to get by so this is a major disappointment and honestly might be the reason I finally change my SSI direct deposits to another facility.
Android
May 14, 2024
somebody took my money and they didn't believe me the bank took money from me and didn't give it back I think I should just write them first sometimes it takes hours just for them to answer the phone and then they hang up on you when they get upset with you some of them I mean I don't know how to say it but it should be easier to be able to do things and they should tell you how much money you have left after you spent it to instead of just my bad
Android
May 14, 2024
Have to download pdf or csv to get previous data. Would be easier if shown on screen.
Android
May 15, 2024
worse card ever u can't block unauthir3zed anything customer service is awful every month there are charges on my card that i didn't approve I would give less than 1
Android
May 15, 2024
It's not working
Direct Express® Mobile - Product Description
With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 533248. You need to register again with your card details prior to logging in the first time.

Please Note: If your card begins with 511563 DO NOT download this app. Please look in the app store for the yellow Direct Express® logo with a description stating that the app is for cards which start with the numbers 511563.

When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day. You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases. You can also use your debit card online to make payments and to also buy money orders at the U.S. Post Office.
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