Quality degradation at Venmo  
Users report higher volume of Quality Issues than usual
35
poor

Venmo | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
49%
Android
899 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
924 Reports
User Feedback
51%
iOS
924 Reports
49%
Android
899 Reports
Venmo - Latest Quality Issues
iOS
May 15, 2024
Cannot get help with customer support
I loved Venmo until all the sudden I couldn't transfer money from my bank account to my Venmo account. I called customer service after repeated attempts to make a transfer. I was told by customer support that I was flagged as a security risk. They could no tell me what the issue was or when it could be resolved as “ it's an closed security system and no one has access to it” Basically a security computer makes those judgments and no human can review or determine if that judgement is incorrect or tell me what the problem actually is. I have a big problem with this. Would not recommend Venmo to anyone for this reason.
iOS
May 15, 2024
No solve a problem.
I tried to transfer money, but I had to add my card. My card was not accepted, so I added my bank account and I was waiting for verification and it still declined the transfer. I contact customer support many times and after one day of trying transfer the money, they cannot solve the problem. it is important and urgent for me to solve the problem because the person that I have to send the money is by Venmo they only app available for him. Im very disappointed of the service and I cannot believe there is no body that can help and check what is the real problem. I called my bank a lot of times too, everything is ok with my account. I can make payments and transfers in other app, so why Venmo can not check what is the problem?
iOS
May 15, 2024
Bullshhh app
You can't cash out half the time, the other half, you can't send to anyone. Do not recommend
iOS
May 15, 2024
TIME VAMPIRE!!!
I have wasted hours of life trying to get this app to work on so many different occasions. It never lets me pay for anything using this broken website. My boss uses this stupid app and it drives me crazy that I'm REQUIRED to use this AND IT DOESNT WORK. IT NEVER WORKS. I never am able to send or receive money and when I do it takes forever, I never got my Venmo card, I never get emails when it says it does, and I never know how to sign up because they make it SO infuriatingly unbearable to sit through every time. LITERALLY MADE ME WASTE SO MUCH TIME IM SO MAD
iOS
May 15, 2024
DO NOT USE!!!!
Worst company imaginable. You have zero protection as a user. Your account will get hacked, your money will get stolen, and Venmo will make sure that you will not recover your funds. Absolute trash company. Do not use under any circumstances.
iOS
May 15, 2024
Complaint
Can not send money??
iOS
May 15, 2024
can’t do anything
i can't transfer my money onto my card makes it super difficult can't Venmo people
iOS
May 15, 2024
My account was closed for no reason
I had my account closed for no reason I didn't have any suspicious activity on it I wasn't notified to why it was closed without clarification! I'm very upset I'm a veteran and firefighter and I didn't use my account any way to make anything or anyone unsafe or uncomfortable!
iOS
May 15, 2024
Complete garbage
This app never works for me. I can get money in there no problem but can get it out and I called support there a joke. They just make up whatever sounds reasonable but get nothing done. And for the same question I had three different employees tell me three completely different things. As soon as I get my cash out I'm closing account
Venmo - Product Description
Venmo is the fast, safe, social way to pay and get paid. Join over 83 million people who use the Venmo app today.


*SEND AND RECEIVE MONEY* 
Pay and get paid for anything from your share of rent to a gift. Add a note to each payment to share and connect with friends.

*SPLIT A REQUEST AMONG MULTIPLE VENMO FRIENDS*
You can now send a payment request to multiple Venmo friends at once and customize the amount each person owes.

*GET REWARDED WITH THE VENMO CREDIT CARD* 
Earn up to 3% cash back on your eligible top spend category¹ —we’ll do the math. Split card purchases with Venmo friends, and shop everywhere Visa® credit cards are accepted—online, in-store, worldwide.² 

*BUY CRYPTO WITH AS LITTLE AS $1*
Buy, hold, and sell cryptocurrency right on the Venmo app. New to crypto? Learn more with in-app resources. Crypto is volatile, so it can rise and fall in value quickly. Be sure to take it at a pace you're comfortable with.³

*SHOP WITH THE VENMO DEBIT CARD* 
Spend your money in Venmo everywhere Mastercard® is accepted in the U.S. — and earn cashback from some of your favorite spots. Terms apply: https://venmo.com/about/debitcard/rewards/⁴ 

*DO BUSINESS ON VENMO* 
Create a business profile for your side gig, small business, or anything in between—all under your same Venmo account. 

*PAY IN STORES* 
Use your Venmo QR code to pay touch-free at stores like CVS. Just scan, pay, and go.

*PAY IN APPS & ONLINE* 
Check out with Venmo on some of your favorite apps, like Uber Eats, StockX, Grubhub, and Zola. 

*MANAGE YOUR MONEY* 
Get your Venmo money in the bank within minutes using Instant Transfer⁵. Want your paycheck up to two days earlier⁶ than your normal payday? Try Direct Deposit. 


¹Use of cash back is subject to the terms of the Venmo account. See Rewards Program Terms: https://www.synchronycredit.com/gecrbterms/html/RewardsTerms.htm 
²Application subject to credit approval. You must be at least 18 years old and reside in the US or its territories to apply. You must have a Venmo account in good standing, that has been open for at least 30 days prior to application.
The Venmo Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc. VISA is a registered trademark of Visa International Service Association and used under license.
³Terms apply. Only available in the US and limited in certain states. Buying and selling cryptocurrency is subject to a number of risk and may result in significant losses. Venmo does not make any recommendation regarding buying or selling cryptocurrency. Consider seeking advice from your financial or tax adviser.
⁴Card is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. 
⁵Transfer speed depends on your bank and could take up to 30 minutes. Transfers are reviewed which may result in delays or funds being frozen or removed from your Venmo account. 
⁶Early access compared to standard banking practice of posting funds at settlement and subject to your employer providing pay information to the bank prior to payday. It may take up to two pay cycles for Direct Deposit to take effect. Transactions are reviewed, which may result in delays or funds being frozen or removed from your account.
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