Quality degradation at Viator: Tours & Attractions  
Users report higher volume of Quality Issues than usual
56
fair

Viator: Tours & Attractions | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
130 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
39 Reports
User Feedback
23%
iOS
39 Reports
77%
Android
130 Reports
Viator: Tours & Attractions - Latest Quality Issues
Android
May 11, 2024
I thought I was booking the taxi for $26. I should have been informed the higher price
Android
May 11, 2024
confirm says long bike trip, not short. I am unable to get help
Android
May 12, 2024
Useless app. Once downloaded, it'll ask you to login (link sent via email),.then it opens the web version instead of the app, and there's no way to login via app. I cannot see my bookings and all. Cannot download the pdf ticket, no barcode even when booking has been confirmed.
iOS
May 12, 2024
Book now pay later not working
Book now pay later not working, always charging the full amount immediately after booking!
iOS
May 12, 2024
Rip off merchants
Price gougers, will never use again.
Android
May 13, 2024
Waiting for tickets
Android
May 13, 2024
Once I make a payment, they send me an email after 24 hours, which is too slow and frustrating.
Android
May 14, 2024
BE CARFUL! I've booked a tour which they never picked us up, and [name] has refused to refund us.
Android
May 16, 2024
terrible site. WONT LINK TO PAYPAL.
Viator: Tours & Attractions - Product Description
Hello, we’re Viator. 

As the leading marketplace for travel experiences, we believe that making memories is what travel is all about. And with 300,000+ experiences at your fingertips—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—you're guaranteed to make memories that will last a lifetime.

With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. 

Do more with Viator.

SOMETHING FUN FOR EVERYONE
Want to learn the art of pasta making in Italy? Or how about a private helicopter tour of the Grand Canyon? Whatever type of adventures or activities you seek, Viator’s got you covered.

MANAGE TRIPS ON THE GO
Our all-in-one app makes it easy to plan your next trip—near or far—with plenty of vacation inspiration, traveler reviews, and instant booking for nearby attractions. Whether it's local sightseeing, or a day trip to a world famous attraction—you'll do more with Viator.

TRAVEL MADE EASY
No data or Wi-Fi on your travels? No problem. You can access your bookings and tickets entirely offline on the Viator app. And if you’re on the go, we’ve now added directions and maps so you never feel lost on your way.

REVIEWS: BY TRAVELERS LIKE YOU
Our vibrant travel community makes sure you can book with confidence every time, with millions of trusted Tripadvisor reviews on over 350,000+ bookable experiences. 

Viator App features

Book and manage your trip on the go:
●	Access to our amazing selection of tours and activities before and during your trip
●	Easily access tickets offline
●	Modify, edit, or cancel your bookings on the go
●	Get same-day notifications to your activity with directions to your departure and pick up points 
●	Free cancellation up to 24 hours in advance

Easy trip planning:
●	Read millions of reviews from Tripadvisor and our Viator travel communities
●	Contact tour guides directly for easy communication
●	Create a wishlist of all tours & activities you want to book

Flexible payment options:
●	Reserve now and pay later
●	Pay in installments with Klarna
●	Book with Credit Card, PayPal, Apple Pay, or Google Pay

Exclusive app only promos:
●	Take advantage of in-app messaging offering the latest promos and special offers

No matter what type of traveler you are, Viator will help you make memories that will last a lifetime.

But don’t just take it from us. Here’s what our travel community says about the Viator app: 

“So easy & efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!”

“Great app. Easy to navigate, lots of options and great info”

Rated 4.3/5 on Trustpilot with over 57,000 verified reviews

P.S. Having technical issues with the app? Please email mobileappsupport@viator.com

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