28
poor

Virgin Money Credit Card | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
20 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
141 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
18 Reports
User Feedback
11%
iOS
18 Reports
89%
Android
141 Reports
Virgin Money Credit Card - Latest Quality Issues
Android
May 13, 2024
Charges too much interest and when you pay full balance they charge more interest on top
Android
May 13, 2024
Something to be learnt from AMEX; the app rarely opens on Android S24. I have given up using this app. Checked app store for any updates; nothing. Can you pls fix the latency, app response, and removing dormant cards cancelled several years ago. I will give it a few months. If not resolved, we will move to another provider.
Android
May 14, 2024
App has not worked for the last two weeks . Re installed but has made no difference
Android
May 14, 2024
Difficult and glitchy. Silly things like country of residence are in alphabetical order. United Kingdom is way down at the bottom of the list., as this is a UK card, why not put this at the top.
iOS
May 14, 2024
Useless for a joint account holder
As a joint account holder with my own card I am unable to register on the app. Only my partner has the app registered and can view everything so I have to ask him to check things on my behalf all the time. This feels counter-intuitive. Any joint bank account allows both account holders to access their transaction history - why not this credit card account?
iOS
May 14, 2024
Buggy and unresponsive
Really disappointed with this app signing up as a new customer. Transaction breakdown fails to load (screen stays blank), live chat also fails to load with the same issue. This is basic functionality that should just work. I'm running the latest version with a very strong internet connection on an iPhone 14
Android
May 14, 2024
Since the last app update in May 24, your app will no longer show transactions. Its stuck on the next screen after the log in screen. I've uninstalled the app and done a restart. What is the issue?
Android
May 14, 2024
Doesn't recognise my card. Can't even start the app
Android
May 15, 2024
App no longer works on Google pixel. After login, there is loading screen overlay that just goes forever. I've tried reinstalling on this device and the issue is still there. Needs fixing on Google devices.
Virgin Money Credit Card - Product Description
Manage your Virgin Money or Virgin Atlantic Credit Card.


Our app is the easiest way to stay in control. Check your balance, manage your payments, and master your spending. Do all this and more from your phone.


* GREAT FEATURES FOR YOU *


Track your balance and transactions in real time
- View your latest transactions immediately and keep a check on your balance.


Manage your payments
- Set up and manage your Direct Debit, make a debit card payment, and make an extra payment.


Make transfers
- Transfer a balance from another credit card or move money into your bank account. 

Freeze card

- Temporarily freeze your card to stop it being used and unfreeze it at any time.

Easily and securely view your PIN
- Use the app to view your PIN instantly. 

In-app chat support
- Get instant answers to your credit card queries with 24/7 in-app chat support. 

Sign in with your face or fingerprint
- With Touch ID or Face ID.

* EXCLUSIVE TO VIRGIN MONEY SLYCE *

Spread payments to suit you

- All the flexibility of buy now, pay later – Slyce any spend over £30 into 3, 6, 9 or 12 monthly instalments.


See future payments
- Keep track of what you owe and view all upcoming payments in the handy Payments View.


Get clued up on credit
- Level up your financial know-how with a host of in-app tips, videos and guides


Boost your credit score
- See your Experian credit score and discover how you could boost it with our handy hints and tips.


* VIRGIN ATLANTIC CREDIT CARDS *



View Flying Club points
- View the points you’ve earnt during your last statement period.


Before you get started, remember the app is for primary cardholders only.


Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device, so choose the one you use the most. 


Privacy Notice – How Virgin Money holds and uses your information – https://uk.virginmoney.com/virgin/security.jsp
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