2
poor
Vitality UK | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
59 Reports
59 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
49 Reports
49 Reports
User Feedback
45%
iOS
49 Reports
49 Reports
55%
Android
59 Reports
59 Reports
Vitality UK - Latest Quality Issues
iOS
May 14, 2024
Points arrived eventually
Updating: 14,000 steps yesterday what did I get 3 points after writing a review updated to 8 so I'm adding stars. Not the first time app seems patchy. Want to get to gold status or above, not by your own efforts you don't., not physically possible You're gonna have to spend money on the check ups, sounds like a bit of a racket.
iOS
May 14, 2024
Terrible App
I use this weekly to log my exercise and to enjoy the benefits. I am always logged out and despite hitting the 12 points when I get to Nero my voucher is never ready and shows up later on . I find it very very frustrating
Android
May 14, 2024
Not sure why you have to log in every time. It's 2024
iOS
May 14, 2024
Doesn't login
I can't even know how the app works, because it simply doesn't login. After registering and all, I try to login and a message says: Something went wrong, try later. It's very very annoying
iOS
May 14, 2024
Unhelpful by design
If you need to find assistance, good luck! The contact numbers are hidden, the fonts on the help pages are super small and the app is mostly focused on gamimifacting your health. Check the meaning of Dark Patterns to understand what vitality is doing with their app design
iOS
May 15, 2024
Keeps logging me out
A good app when it works, but when you rely on an app to track your exercise goals in order to win rewards, there's nothing more infuriating than when it randomly logs you out and then you realise it hasn't been tracking you for the last couple of weeks. Total waste of time if it logs you out without warning 🤬
Android
May 15, 2024
It never works properly. Always down. Points are not always added. ...
iOS
May 15, 2024
Syncing is terrible
Syncing with health apps and updating points is abysmal and really annoying!
Android
May 15, 2024
App crashes immediately - unable to open the app. When it worked previously it was very useful.
Vitality UK - Product Description
Get connected to Vitality and track your progress towards Active Rewards on the go. Link your Apple Health and/or an activity tracker to the Vitality Member App to start earning points towards rewards, from a handcrafted drink with Caffè Nero to cinema tickets with ODEON or Vue, on us. The Vitality Member App allows you to: * Track Vitality Programme progress * Provide an overview of the products you have with Vitality * Track progress towards your Active Rewards including Caffè Nero and ODEON/Vue * Link multiple devices to track activity including Apple Health, Garmin, Polar, Withings and Fitbit * Track your Vitality status * Browse the other partner benefits available to you * Access to support areas for device linking * View articles from the latest magazine Collecting your activity data If you link Apple Health to the Vitality Member App, step data will be automatically sent to Vitality every 2 hours. Workouts and mindfulness activity data will be sent once the activity has been completed. Other connected devices (such as Garmin) will send activity data once the activity has been completed. Important Information You need to be a Vitality member to use this app. Log into the app using your Member Zone username and password. If you don’t have a Member Zone account yet, register on the app using your Vitality membership number.
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