36
poor
Vivint | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
137 Reports
137 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
129 Reports
129 Reports
User Feedback
48%
iOS
129 Reports
129 Reports
52%
Android
137 Reports
137 Reports
Vivint - Latest Quality Issues
iOS
May 14, 2024
Problems
Hot the system kit been a week ago and we have been having issues since day 1 , I'm somewhat disappointed of this
Android
May 14, 2024
To hard to get a new password
Android
May 14, 2024
I had Vivint a few years ago and stopped the service. Now several years later Vivint has somehow opened a new account for me and turned it into collections... on an account I didn't even know existed. This also happened in the past and it was resolved. Now a second time years later. SCAM. SCAM. SCAM FRAUDULENT account opening. Reporting to FCC
iOS
May 14, 2024
Needs improvement
I have been using Vivint since 2011 and now I have upgraded to the smart home. I have the new panel and then new cameras and this app needs some improvement. The old app you were able to set a schedule for lights to come on and off, but this app you can only turn them on you can't turn them off, when we go on vacation, we like to have lights come on/off on their own. it could make it seem as if somebody is here for our protection of the house. This app also does not have the ability to get text notifications for the front door camera or somebody walking through the house, I wish this app would have the ability to receive text messages. That way I will never forget if i leave a door open or my front door is opened or even now that I have the front door doorbell camera. The notification on my iPhone is two subdued not really enough to notify me. The text message is necessary because I can set different types of sounds that I definitely won't miss.
Android
May 14, 2024
I don't even get notified on the app when my alarm goes off
Android
May 14, 2024
This app still has bugs, videos still giving error messages
Android
May 15, 2024
Can't use playback option anymore, you can only see stored clips. And some days it doesn't even store clips. I've rebooted everything and our bill is current. So im not sure why I paid almost 4k for a system that doesn't even work like it did the 1st month we had it. We've kept it for nearly 3yrs but after the 1st month the playback option was gone and now it's not even showing recent events. I'm missing an entire week of events. Cleared out all events to see if it fixes the issue. But we'll see
Android
May 15, 2024
Playback video doesn't always play. Update 4 years later from previous review knock down from three stars to one star this app really is garbage and really isn't worth the money or the time. Video is always inconsistent and never reliable
Android
May 15, 2024
Doesnt work for android. Still runs slow 2024 takes 4 min to pull up past videos
Vivint - Product Description
The Vivint app brings home to the palm of your hand. Whether you’re on the go or at home, controlling your smart security system has never felt so easy. The Vivint app allows you to: Arm or disarm your security system Control your whole system anytime, anywhere with the touch of a button. Including arming and disarming your system and setting up custom actions to automate your smart home. View live camera feeds and recordings Keep your home safer with cameras and security that work together. Check on what's happening around your home day and night, and rewatch important events with 30-day DVR recording and Smart Clips. Receive alerts and notifications Know if one of your cameras has deterred a lurker, your garage door was left open, a package has been delivered, and so much more. Answer your doorbell See and speak with visitors through your doorbell from anywhere with 2-way talk and clear 180x180 HD video. Control lights Create custom schedules for your lights and easily turn them on and off from anywhere. Lock and unlock doors Know your home is secure by checking the status of your smart locks and easily lock or unlock your doors with a swipe. Open and Close your garage door Check to see if the garage door is open through the status indicator on the app and be alerted right away if you happen to leave it open. Note: Vivint Smart Home System and service subscription required. Call 877.788.2697 for information on a new System. Note: If you’re looking for the app that supports the Vivint Go!Control Panel, search and download the “Vivint Classic” app.
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