55
fair

myVW | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
29 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
53%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
45 Reports
User Feedback
47%
iOS
45 Reports
53%
Android
51 Reports
myVW - Latest Quality Issues
Android
May 7, 2024
doesn't work as well as one would hope.
iOS
May 8, 2024
Car is not unlocked!!!
My car is not unlocked but i keep getting notifications that it is. Please fix it.
Android
May 9, 2024
Constantly logs you out and when you get back in you have to add your car again
Android
May 10, 2024
all kinds of sync issues. barely ever connects
Android
May 10, 2024
very basic. it should have more options....
Android
May 10, 2024
Stopped updating 10 days ago. Cleared cache and data. Re-installed, same problem. This app has a major glitch.
iOS
May 11, 2024
Aweful
I can't lock/unlock my car from the app. It notifies me every time the car is unlocked, but not when it's locked, making it not only an absolutely useless feature, but an annoying one as well. I set my charging to preferred times and it just immediately changes it back unless I do it from the car itself. It takes 30 seconds to a minute to start charging, defrosting the windows, turning on the AC, or changing any vehicle settings and I get an error half the time and need to try the command once or twice more. I think I could have trained a team of monkeys to develop a better app. The one thing the app excels at is making me incredibly frustrated every time I use it, forcing me to spend minutes at a time for what should be a few seconds. Do better.
iOS
May 13, 2024
Great concept if it worked
Bought my Atlas Cross Sport back in January and this app was really talked up by the salesman. However, remote access still does not connect to my car and I have called in five times and been told that there is some ticket floating around about it, but no update has been given and no solution. So, for all I'm concerned, seems like a great concept but it doesn't work.
Android
May 15, 2024
Takes a bit to refresh and show up-to-date charging information.
myVW - Product Description
Welcome to myVW, a drive-changing app with connected services from VW Car-Net®.¹ Enjoy a connected drive with Remote Access and more, whether you're right next to your vehicle or miles away.

Features:
• Remote start your engine (if vehicle is equipped)³
• Remote lock or unlock your doors²
• Remote honk and flash²
• Last parked location⁴
• Find and select a preferred Volkswagen dealer
• Schedule service
• View previous service history⁵
• Recommended maintenance schedules 
• Keep tabs on your car when someone else is driving with vehicle alerts through the Family Guardian Features, including speeds alerts, curfew alerts, valet alerts and boundary alerts.³

Electric Vehicle owners will be able to: 
• View battery status 
• Start and stop battery charging
• Manage charge and battery settings
• Remotely access climate control

Trial or paid subscription required. myVW services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services may collect location information. Always pay careful attention to the road, and do not drive while distracted.

myVW is available on most model year 2020 vehicles and newer.

• Additional Information: https://www.vw.com/en/myVW
• Privacy Statement: https://www.vw.com/en/privacy.html
• Do Not Sell My Personal Information: https://privacyportal.volkswagengroupofamerica.com/donotsell
• myVW Terms of Service: https://www.vw.com/en/terms.html#myvw
• Car-Net Terms of Service: https://b-h-s.spr.us00.p.con-veh.net/securecontent/tos/primaryProgTOS.html

¹Available on most MY20 and newer vehicles. Always pay careful attention to the road and do not drive while distracted. Certain services require trial or paid subscriptions, which may have their own terms and conditions. VW Car-Net requires a VW ID and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Certain Car-Net services, such as Roadside Call Assist, connect out to 3rd party providers that may require additional payment. Standard text and data rates may apply for app and web features. See Terms of Service, Privacy Statement, and other important information at www.vw.com/carnet.
²Standard text and data rates may apply. See Owner's Manual for further details and important warnings about locking and unlocking your vehicle remotely.
³Requires myVW mobile app and compatible factory-installed or dealer-installed remote start feature. See Owner's Manual for further details and important warnings about the keyless ignition feature. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use. Standard text and data rates may apply.
⁴Standard text and data rates may apply. Do not use feature to locate stolen vehicle.
⁵Service history is available as long as work was performed since January 2014 at a participating Volkswagen dealership.
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