26
poor
Xfinity | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
48%
Android
691 Reports
691 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
752 Reports
752 Reports
User Feedback
52%
iOS
752 Reports
752 Reports
48%
Android
691 Reports
691 Reports
Xfinity - Latest Quality Issues
iOS
May 15, 2024
Canceling service
Is unaffordable for me right now,$50 bucks to$78 How do you navigate through this app?
iOS
May 15, 2024
Doesn’t seem to be worth the money I pay.
With a bill that exceeds three hundred dollars I should have or suffer the low speeds I endure. This has been an ongoing g issue. I'm so done with Xfinity and Comcast. The neighbors are rallying to use another approach through the FCC and the media. I think I'll join them.
Android
May 15, 2024
Love the service, options, rewards, low prices, BUT the Live Chat Agents?! They could NOT possibly be any worse!! By far, the most frustrating & useless "Help" agents I've ever had to experience! And I mean for 3.5 years now, every single time. Seriously needs to be overhauled ASAP!!
iOS
May 15, 2024
App is awful
The app wants me to update . I go to the App Store and it says open and won't update. Very frustrating
Android
May 15, 2024
Internet times out all the time
Android
May 16, 2024
I don't WANT this app. Comcast has made their website practically unusable, forcing me to use it. It is only a tiny fraction better than the website. It does NOT have all the features and abilities I need to manage my account. I'm looking for literally ANY other ISP.
Android
May 16, 2024
I have physical access to my router. This middle man of an app only wastes time.
Android
May 16, 2024
1 star for forced updates
Android
May 16, 2024
Service hasn't worked properly since February. Very difficult to get a live agent/representative from America on the phone to talk about the situation. Too expensive and customers are forced to pay for services they don't use.
Xfinity - Product Description
Enhance your online experience with the all-in-one Xfinity app. It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app. Xfinity customers get all this for free: • Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more. • Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. • Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment. Customers who rent our internet equipment also get: • Access personalized tools and tips to help improve your WiFi performance. • Test the Internet speed reaching every connected device in your home. • Protect your devices and help keep loved ones safe and secure, with Advanced Security included. • Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more. • Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device. Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference
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