64
fair

Zalando – Online fashion | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Zalando SE? Unlock additional insights
Android unitQ Score
Android User Feedback
66%
Android
472 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
245 Reports
User Feedback
34%
iOS
245 Reports
66%
Android
472 Reports
Zalando – Online fashion - Latest Quality Issues
iOS
May 15, 2024
Shoes
the shoes arrived and when I tried them on, the brine was not well glued and now it has an "air bubble" and it bothers me now I can send them back.
Android
May 15, 2024
They lost a package using me and they don't release my refund, bad, I don't recommend them at all!!!
Android
May 15, 2024
I wanted to buy 2 pairs of shoes since they were on sale and there was also an extra discount in May so I had put 2 different brands in the cart, from one hour to the next I go to check and in both they took away the discount and put them at full price! What the hell!!
iOS
May 15, 2024
payment
I really like to use the pay later form, but the fact that I don't see in the app when I should pay makes things very complicated for me.
iOS
May 15, 2024
Bad!
If I could, I'd put zero! I've always shopped but lately they've been messing up! They send packages with wrong contents, non-existent return labels! Obviously angry couriers forced to return! Despite the damage of the wrong package (value of 50€, not to mention change) the joke is that you have to go and print the label because they didn't put it!! Maybe they slept while they were packing! No more shopping from them..
Android
May 15, 2024
I like the app but I'm tired of receiving the wrong sizes! It's very painful and what a waste of time for everyone! I had already pointed it out before but it's always the same. It doesn't make you want to order at all ..
iOS
May 15, 2024
You can't order anything anymore. A purchase is not processed
Unfortunately, you can't order anything. The items remain in the shopping cart
Android
May 15, 2024
Its great that you feature stories for pride but I'm looking to buy pride themed stuff, and its impossible to do so when the search engine just pops up the stories instead of actual collections...
Android
May 15, 2024
Zalando is becoming too woke with their ads H24 turned towards gays etc...
Zalando – Online fashion - Product Description
Shop the latest fashion trends on Zalando.

We are Europe’s biggest online retailer - explore clothing, shoes, accessories, sportswear and much more. Our selection of fashion ranges from popular brands to sought-after designer labels. This combined with free returns, makes Zalando a one-stop, convenient shopping experience.

••• Style that’s as unique as you •••
- Explore options with a focus on sustainability
- Follow fashion experts to see how they style their outfits
- Follow brands to see more from them first, including new items and collections

••• Get inspired and never miss a trend •••
- Stay up to date with news and trends from fashion experts and brands
- Discover collections and lines from a wide range of designer brands
- Stay up to date with sales, discounts, promotions and discount codes

••• Fashion pieces for every style •••
- Wide range of affordable and designer fashion: trendy dresses, t-shirts, shirts, skirts, jackets, jeans and much more for all occasions
- Selection of the latest shoes from popular brands: sandals, heels, boots, casual shoes, sneakers and many more for women, men and kids
- Fashion accessories for every style: handbags, backpacks, jewelry, hats, scarves, watches, smartwatches, textile masks and more

••• Simple and safe shopping •••
- Free returns so you can try your look on at home first
- A variety of choices and easy ways to pay

••• We love hearing from you •••
- Stay in touch and connect with us on Facebook: facebook.com/zalando
- Show us your unique style on Instagram: instagram.com/zalando
- Get inspired by our must-have collections and trending pieces on Pinterest: pinterest.com/zalandouk

Let us know what you think about the App by leaving a review or writing to us at ios@zalando.de

App permissions
- Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more.
- Photos/Media/Files: Necessary to load product images faster. Zalando will not have access to your private photos or data.
- Camera: Necessary to use the photo search and barcode scanner functionalities.

You may not use or make any purchases via the Zalando FashionStore App (the “App”) outside of the countries in which Zalando operates and which are presented as choices for you on the App (such countries, the “Permitted Areas”). To make a purchase on the App, you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. By using the App, you expressly agree that no sales via the App are permitted outside of the Permitted Areas and that you will not use or attempt to use the App to make any purchases outside of the Permitted Areas. 

ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. Those who access or use the App from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations.  Unless otherwise explicitly stated, all materials found on the App are solely directed to individuals located in the Permitted Areas.

By using the App, you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice.  If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using the App immediately.
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