84
good

Zocdoc | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
36 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
71%
Android
45 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
18 Reports
User Feedback
29%
iOS
18 Reports
71%
Android
45 Reports
Zocdoc - Latest Quality Issues
iOS
May 3, 2024
Fraudulent Review Mechanism
After using ZocDoc for about a year, I recently discovered how reviews are skewed. Negative reviews can not be posted under some circumstances, skewing the results to make providers look as if they have received a greater % of positive reviews than they deserve. All this was confirmed to me by their customer service team. They didn't seem to understand that if negative reviews are suppressed, the integrity of the review feature is compromised . If the reviews are important to you, be aware that they don't reflect all customer feedback. I've canceled my account and will not continue using this service.
Android
May 4, 2024
Would like the option to filter by rating and number of reviews.
Android
May 4, 2024
App totally sucks, it gives me a list of doctors that are in my insurance group pick my doctor's and go through all the paperwork and signing and set my appointments. Only to get a call the day of the appointment that the doctor is not in my insurance group and I should find another. Five damn times!!! Don't waste your precious time people it's not worth the aggravation!!
Android
May 8, 2024
Good app, but doctors cancel Everytime you make an appt. Virtual appts are not needed anymore
iOS
May 8, 2024
Be Careful for the timing
I booked an GYN appointment on zocdoc with a new physician for 10 am and that's the time the confirmation email/zocdoc notifications continues to remind me at. However, when I arrived at the office I was told that the appointment is for some reason scheduled at 12pm instead of 10 and the doctor isn't even in office until 12! I am expecting a blood test so I am still fasting. This is a relatively empty office and I have been waiting for 2.5 hours due to Zocdoc messing up with the timing. I would say zocdoc is a good tool to look for doctors nearby that would take your insurance but I would still call the office to book appointment instead of booking directly on zocdoc. Be aware!
iOS
May 10, 2024
Be Careful for the timing
I booked an GYN appointment on zocdoc with a new physician for 10 am and that's the time the confirmation email/zocdoc notifications continues to remind me at. However, when I arrived at the office I was told that the appointment is for some reason scheduled at 12pm instead of 10 and the doctor isn't even in office until 12! I am expecting a blood test so I am still fasting. This is a relatively empty office and I have been waiting for 2.5 hours due to Zocdoc messing up with the timing. I would say zocdoc is a good tool to look for doctors nearby that would take your insurance but I would still call the office to book appointment instead of booking directly on zocdoc. Be aware!
iOS
May 10, 2024
Kinda useless
I couldn't find a dentist i didnt put any filters other than the dates because I couldn't not choose a date for some reason?? But it's not very realistic I don't know what days dental places are open so picking a specific date I'm sure affected the fact that NOTHING was showing up. Maybe it's also because dentists are running low or many people need to see the dentist?? i dont know. Either way didn't find this app helpful but maybe it's better used in other states.
iOS
May 10, 2024
Calendar integration not working
Calendar integration is not working. When I click add to calendar, it's not added Otherwise app is great
iOS
May 10, 2024
Inconsistent
The appointments that show up as available on the app for each doctor are never what their actual availability is. This forces the user to have cancel appointments. As a provider, why bother putting yourself on there if your availability never matches up? Why should anyone continue to use Zocdoc if you can't actually successfully make an appointment through the app? This has happened to me multiple times and makes me want to give up and delete the app. It is extremely frustrating.
Zocdoc - Product Description
Zocdoc is the start of a better health care journey for you. Find and book top-rated local doctors, on demand. Visit them in their offices, or video chat with them from home. 

Compare medical professionals near you and instantly book appointments that work with your schedule. Worried about whether a doctor takes your insurance? Use the Zocdoc insurance checker and filter for providers who accept your health care plan. Keep track of your annual check ups and manage all of your health care needs in one, user-friendly place.

3 reasons you’ll love using the award-winning Zocdoc app:

• Find and book the best local doctors based on reviews from other patients. 
• Scan your insurance card and find doctors that match.
• Choose between an online video visit or heading to a convenient, local doctor’s office to get the care you need 

Oh, and did we mention the app is free for patients?

Take the hassle out of health care. Filter doctors according to your symptoms and find specialists in over 50 categories. From primary care doctors, pediatricians, allergists, OBGYNs, urologists, psychologists, dermatologists, dentists and more - you’re guaranteed to find care that suits your needs! 

Zocdoc makes it easy to get the right care when you need it the most.

Download Zocdoc today for all of your health care needs.
Right Doctor, right now®
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