Quality degradation at 9292 reisplanner OV + e-ticket  
Users report higher volume of Quality Issues than usual
43
poor

9292 reisplanner OV + e-ticket | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-30 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
84%
Android
53 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
10 Reports
User Feedback
16%
iOS
10 Reports
84%
Android
53 Reports
9292 reisplanner OV + e-ticket - Latest Quality Issues
iOS
May 2, 2024
Bus stops
It does not show extract bus stops
Android
May 3, 2024
Very nice app. You will receive 5 stars from me, as soon as a function is added to the app where saved travel advice older than x number of days is automatically deleted. I get annoyed when I want to save my travel advice, and then I get a notification that I have saved too many. I would even appreciate an option to select all old travel advice at once and then delete it. Currently, you have to select everything manually.
Android
May 4, 2024
Don't give right solution. My bustop is boswinkel it doesn't take that , no halleneg UT bus stop option is there. Even NS app has more option .
iOS
May 6, 2024
Get to work
This app lacks functionality that is now common in other apps, such as those of NS and other carriers. If people don't get started soon in 2024, this app will lose its relevance.
Android
May 8, 2024
The first time it worked fine. But then we already purchased the tickets, but the QR code did not display and we had to buy additional tickets in the bus. That is really annoying. (Internet connection was stable.)
Android
May 10, 2024
1) I dont see an option to buy tickets for an adult and a child, I can only enter no. of persons. 2) There are no daily/weekly tickets. 3) I cannot buy the return journey at discount like from the ticket machines. 4) I cannot enter multiple connections. In short, app is pretty much useless to me! Please reply if you have any solutions to these issues.
Android
May 10, 2024
The app has been very annoying for a long time. Regularly gets stuck in the 'Where do you want to go?' screen while the to and from are already filled in. When saving a travel advice, the app indicates that it is not possible because too many travel advice has been stored. If that's such a problem, let the app clean up old travel advice on its own.
Android
May 10, 2024
Does not provide accurate information from e.g. Bravo!!
Android
May 10, 2024
Lately, the app has been working much less well. Can't find a destination, or current location.
9292 reisplanner OV + e-ticket - Product Description
New: live vehicle positions & 9292 home screen widgets! All current train, bus, tram, metro and ferry timetables of all public transport companies in the Netherlands in 1 app! 9292 provides the fastest travel advice based on the current information from NS, Arriva, Connexxion, Breng, Hermes, Keolis, RRRReis, Qbuzz, EBS, Overal, Syntus, OV Regio IJsselmond, U-OV, RET, HTM, GVB and Waterbus.

9292 travels with 5 million travellers 
Thanks to the travel planner of 9292, you can plan all your trips with the train, bus, metro, tram, and ferry. Need to travel by bicycle, electric bicycle / scooter or a rental bike? We can include that in your travel advice. Enter your trip from A to B and we will immediately show you up-to-date travel information for all public transport in the Netherlands. And the app is prepared for showing Flex-OV such as the watertaxi in Rotterdam. In case of any changes, we will show you an alternative travel advice automatically. The up-to-date public transport planner provides live public transport info for NS, Arriva, Connexxion, Breng, Hermes, Keolis, RRReis, Qbuzz, EBS, U-OV, RET, HTM, GVB and Waterbus.

E-ticket for the entire journey
You can buy e-tickets straight from the travel advice in the 9292 app. The affiliated public transport services for bus, tram, metro and ferry are Breng, Connexxion, EBS, Hermes, HTM, Keolis, RET, U-OV and Waterbus. For all national trains, these are NS, Blauwnet, Qbuzz, Connexxion, Arriva and Keolis.

Renting nearby: partial transport
In the 9292 app you will now also find all rental locations of OV-fiets, TIER, Donkey Republic, Check and Felyx. You can now also rent a number of rental bikes in the 9292 app in cities such as Amsterdam, Rotterdam and The Hague.

Music on the go
Plan your journey in the 9292 app. At the bottom of the travel advice of your choice you will see the button "Playlist for this trip". This will take you to the Playlist Generator. On this page we create a playlist based on the travel time of your chosen travel advice. Log in to your Spotify account and we place the created playlist in the library of your Spotify account, so that you can easily find it and enjoy your music during your trip.

Occupancy expectation
The 9292 app displays the expected occupancy per mode of transport for each travel advice, as communicated to us by the transport services.

Bicycle pre- and post-journey
Under ‘Options’, you can indicate if you want to walk, cycle or ride a scooter at the start or end of  your trip. This will give you the most complete advice with all relevant information for travelling from A to B. You can also opt for an electric bicycle or rental bicycle. To make it even easier, we also show you bicycle rental locations if you select bicycle. Very useful for covering the last bit to your final destination!

From/to
The app has multiple options for selecting your location of departure or arrival: your ‘current location’ (via GPS), a known location (shopping mall, station or attraction), an address or bus stop, your contacts, and even your frequently or recently used locations.

Unique starting screen
Enter your favourite locations and routes on the starting screen by using the plus-sign. This turns the 9292-app into your own personal app for quickly planning your trip from A to B, without needing an account. You can also add a bus stop or station you frequently use to your starting screen this way. Now you will always have access to the up-to-date departure times of that stop.

Save travel advice
Want to save a specific travel advice? You can! Simply use the plus-sign in the top right corner of the travel advice. You can find your saved travel advice by using the menu in the app.

Route on the map
The travel advice shows you a map with the route of that advice. Press on this and you will see the travel advice step by step on a detailed map. Now you can swipe through your entire trip!
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