15
poor

Ally: Banking & Investing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
53%
Android
179 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
158 Reports
User Feedback
47%
iOS
158 Reports
53%
Android
179 Reports
Ally: Banking & Investing - Latest Quality Issues
Android
May 9, 2024
Companies need to hire people with actual expertise in user interface design. This latest update's design changes make it extremely difficult to read and I can't log off fast enough to get away from it. How is less info on screen and a locked dark mode an improvement?
Android
May 9, 2024
Tried logging on several times.for password. Keep getting sent back to information page. Called and was told she couldn't help me. All I want to do is give you new banking info.it shouldn't be so hard. Not the friendliest web site
Android
May 9, 2024
App is terrible. Banking side works fine but I have not been able to get detail on my invest account for 3 weeks. Emailed and no one could help me. Called and didn't get much help but decided to uninstall, reinstall app and restart phone. Still nothing. For an online only bank, I would expect online services.
Android
May 9, 2024
Please fix these issues. I've reinstalled the app several times and I'm tired.
Android
May 10, 2024
I became an ALLY customer approximately ten years ago. I used the available app with two different Samsung Galaxy S phones. Not long ago, I was told the newest app was no longer compatible with my Galaxy S8. I could only access it via my computer. I recently bought a Galaxy S24 so I could use an ALLY mobile app when I traveled. I installed the newest version. Unfortunately, 4 out of 5 times, it does not work. I removed it and reinstalled it to no avail. It may be new, but not at all improved.
Android
May 10, 2024
You are not able to sign up for auto pay if you have a long name. I tried signing up for auto pay, but there is a character count limit on the "Account Holder Name" field and it won't allow me to enter my full name. Hence, I can not add my bank account. Crazy that there is a auto loan lender that doesn't allow you to sign up for auto pay. The only way I can pay my car loan is through a third party service that charges a fee. What a joke. Don't discriminate against people based on their name.
Android
May 10, 2024
Continues to default all payments to the first loan even when the second loan is selected. Literally found myself 3 months behind on the second loan.
Android
May 10, 2024
Often signed out or unable to retrieve details and must relaunch app Not gonna get on a CS call to debug sorry
Android
May 10, 2024
Not working correctly. Very buggy.
Ally: Banking & Investing - Product Description
Ally Banking & Investing
Save, invest, and manage money

Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. 

Bank with us to:  

• Save faster with smart savings tools: buckets and boosters 
• Set aside money for recurring expenses with spending buckets
• Stress less with no overdraft fees
• Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account
• Deposit checks from your phone with Ally eCheck Deposit℠
• Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide
• Keep tabs on your debit card usage with card controls
• Manage CD interest disbursement and maturity options
• View and send secure messages, or chat with us 24/7 using Ally Messenger

Keep up with your credit card: 

• Make secure credit card payments, review credit statements, and check your FICO score for free
• Ally Mastercard credit cards available by invitation only


Three ways to invest with us: 

Robo Portfolios

• Our intelligent tools do the heavy lifting to manage and monitor your investments
• Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee)
• Automate your investing with one of our four portfolio strategies

Self-Directed

• Trade commission-free on eligible U.S. stocks, options, and ETFs
• Filter and find exchange-traded funds with our ETF screener
• Use advanced charting tools for technical analysis

Wealth Management

• Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage
• Link and track financial accounts outside of Ally for a 360° view of your finances
• View and monitor your net worth, investment exposure, and performance
• Start with a $100,000 minimum in assets under care (funds with us)

If your mortgage is serviced by us: 

• Track your progress towards paying off your home loan with real-time updates
• View account details, upcoming statements, and past transactions
• Use Autopay to set up recurring payments with no additional payment fees
• Schedule additional principal-only payments at any time


We’re serious about security 

• We never store personal or account information on your phone
• Our security codes provide extra protection when you log in from a computer or device we don’t recognize
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions


More details

• Ally Mobile is free – your mobile carrier’s message and data rates may apply
• Compatible with iOS 15.0 or higher
• Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE
• You may not be approved for real-time quotes
• Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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