51
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
215 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
135 Reports
User Feedback
39%
iOS
135 Reports
61%
Android
215 Reports
American Airlines - Latest Quality Issues
Android
May 10, 2024
App crashed every single time I open it.
Android
May 10, 2024
UI is not so friendly
Android
May 10, 2024
App keeps crashing on launch. Samsung Galaxy S24 Ultra.
Android
May 10, 2024
My luggage was delayed and arrived 2 hours later. Never received an apology or compensation of an.y kind.
Android
May 10, 2024
Check-in doesn't work! Can't enter anything in Passport Nationality. Thanks for nothing, because it doesn't work via the website either. I have to enter either the green card data or the US visa. I don't have either because I have an entry permit with ESTA!
Android
May 10, 2024
TSA precheck info was loaded on profile, but didnt flow through to my boarding passes.
Android
May 10, 2024
Terrible reliability. Was trying to look up info on delayed flight and the app wouldn't open all the way and freeze.
Android
May 10, 2024
Randomly stops being able to load boarding passes right before TSA. Never works right to change seats. POS.
Android
May 10, 2024
Compared to other airlines apps, now hanging/crashing PERMANENTLY. After update, NOW COMPLETELY PERMANENTLY FROZEN UNLIKE BEFORE, COMPLETE RECENT TOTAL RUIN OF FUNCTIONALITY, boarding pass button appears but click results in Android "app not responding ". Absolute POS as I'm comparing to other airline apps on SAME hardware. ENTIRELY FROZEN, ALL INTERACTIONS RESULT IN PERMANENY HANG WITH ANDROID OS FROZEN MSG.
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure. 

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination. 

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info. 

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 800-222-2377
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