Quality degradation at Amex  
Users report higher volume of Quality Issues than usual
62
fair

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
13%
Android
41 Reports
iOS unitQ Score
iOS User Feedback
87%
iOS
266 Reports
User Feedback
87%
iOS
266 Reports
13%
Android
41 Reports
Amex - Latest Quality Issues
iOS
May 6, 2024
Poor customer service
AMEX applied my payment to a dead account, even though the account was on the payment. Then, even though it was an AMEX error, they reported a late payment to the credit reporting agencies and it dropped our credit scores.
iOS
May 7, 2024
After over 50 years, Amex is now underperforming grossly.
After three requests to remove a totally unfair interest charge, and three unmet promises to call me about this, I have no choice but to move most or all of my business to another premium card which, by the way, I have had without any annual fee for over a decade.
iOS
May 7, 2024
No support
False charge at American Express! (Ae) ae said to work it out with birds and blooms- they didn't speak English- neither did on line support for ae.” So I close the account! I paid the illegal charge ! Then I received a notice the I owed 29 late fee! ! Checked bank. Ae mailed the late fee 1 day before the check cleared! Called ae the said they would look into reversing the 29 dollar charge! I would know in 3 day! Nothing. The one star rating is much to high for their real performance!
iOS
May 8, 2024
Could be better
There is always room for improvement. The app os simple to ise however I don't understand why I can't book travel in the app. Id give it 10 stars if I wasn't redirected to the web it's such an inconvenience to me as a user to not be able to use the app as a one stop shop. Please incorporate travel bookings within the app or at least have amex travel app idk. Login with biometrics is not available on your website and it constantly tûmes out
Android
May 8, 2024
Amex legacy consumer credit cards had reward benefits removed from the app and basically don't offer much of any rewards anymore. Appears this is to push you to move to there newer consumer cards that may have better rewards but not clear at what price such as higher interest rates or fees. Amex doesn't appear to offer a way to upgrade your existing legacy card to new consumer card without applying for a new card within the app. I'm summary they telling me they don't care about me as a customer.
Android
May 9, 2024
Right off the bat, Amex provides a disappointing experience. Card is produced 3 days after approval, then no updates after that. Expected delivery: 10 days later. Instant card number not provided. Can't add card to any mobile wallets. Can't start spending until half a month later. Amex is either a decade behind in tech, or just don't care about customer experience. Either way, I'm glad there are many other cards out there. I can cut this card and cut tie with this bank in a year.
iOS
May 9, 2024
information
Because I can't use my cards for online purchases???
Android
May 10, 2024
FORCED me to change my password, even though it was right, one symbol, HA!
Android
May 10, 2024
You must have the latest version of android or the application won't work...
Amex - Product Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
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