Quality degradation at ATH Móvil  
Users report higher volume of Quality Issues than usual
64
fair

ATH Móvil | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
139 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
13 Reports
User Feedback
9%
iOS
13 Reports
91%
Android
139 Reports
ATH Móvil - Latest Quality Issues
Android
May 3, 2024
I don't know what they've done, but since this last update the app doesn't work. You go into the app and it comes out blank, I don't know how to handle it like before.
Android
May 3, 2024
Evertec you gotta address the issue where the app stopped working on android devices. Since last update the app does not recognized internet connection in the "add/update" expired cards menu. No Mobile data or WiFi. This device is a SAMSUNG S21 Fe. Please fix this. I know you are aware of the issue.
Android
May 5, 2024
Best regards! Since this morning I have been trying to make a payment and it does not allow me to make the transaction. It puts an error message on the screen. What's going on? I need to make that transaction. I appreciate your attendance!
Android
May 5, 2024
I just updated the app and it doesn't work to see when they fix this problem
Android
May 5, 2024
I have me a new android phone and the app says its not compatible with the phone is a imitation iphone 14 pro max but android can you help me
iOS
May 6, 2024
operation
I have iPhone 15 every time I go to run the app I have to turn the cell off and on
Android
May 9, 2024
This having trouble won't let me send money goes out error all the time
iOS
May 9, 2024
No works
It's been two days since they let me transfer between my cards or send money to other people, only pay in the establishments.
Android
May 10, 2024
The App doesn't work, it's always loading to enter, even if I turn on the wiffi it tells me that there is no internet connection
ATH Móvil - Product Description
ATH Móvil is an ATH® Network application that allows you to:
− Transfer money instantly to more than 1 million persons using only their phone number.
− Transfer money between your registered cards, even if they are from multiple financial institutions.
− Make payments at any time, from anywhere, in real time and securely.
− Donate to non-profit organizations.
− Get the balance of your accounts.

To use ATH Móvil you must:
− Be a client of a bank or credit union affiliated to the ATH® network that offers the ATH Móvil service.
− Have an ATH® debit card
− Have an email and phone number

Participating financial institutions:
- Banco Popular de Puerto Rico
- FirstBank
- Over 90 credit unions…
To see the list of all participating financial institutions, go to www.athmovil.com
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