Quality degradation at Babylon: Health & digital care  
Users report higher volume of Quality Issues than usual
55
fair

Babylon: Health & digital care | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Medical
Work at Babylon Health? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Babylon Health? Unlock additional insights
Android unitQ Score
Android User Feedback
11%
Android
7 Reports
iOS unitQ Score
iOS User Feedback
89%
iOS
57 Reports
User Feedback
89%
iOS
57 Reports
11%
Android
7 Reports
Babylon: Health & digital care - Latest Quality Issues
Android
May 2, 2024
Awful app. Incredibly slow and full of errors. No way to manage members and membership. Huge letdown.
iOS
May 2, 2024
Take your life into your hands
When using emed - deceptive clinicians and staff you will need to find people competent unless it's very minor
iOS
May 3, 2024
easier interface.
Simple UI /UX considerations. e.g, I reorder nearly 15 repeats. Being able to select/tick medications and reorder once as opposed 15 times is of same actions Making manual text boxes larger utilising white space and scroll down.
iOS
May 3, 2024
Terrible. DONT CHANGE YOUR GP FOR THIS
Don't ever think about changing your GP for this rubbish. Don't ! Please don't. You don't have anybody to call. No where to go if you need to speak to someone. The CHAT never works. And if you really need , you will not get anywhere in here. Do not change your physical GP for this rubbish.
iOS
May 4, 2024
Only good for basics
Great for quick virtually appointments, however anytime you need a referral to in person services the process completely breaks down. There is no clear process for handling referrals with hospitals which ends with the patient being pushed between GPs, the GP at Hand help desk and the hospital with no one able to provide results or even find a way forward. I had a CT scan at the beginning of 2021 and six months later still have not received results from anyone. Truly appalling.
iOS
May 5, 2024
eMed worst service ever
Since Babylon has become eMed the service has been not awful, but more than that. I suffer from epilepsy and to get an appointment with a GP is impossible! The support team never gets back to me, although I have some important updates from my neurologist. Worst app and service ever!
iOS
May 8, 2024
easier interface.
Simple UI /UX considerations. e.g, I reorder nearly 15 repeats. Being able to select/tick medications and reorder once as opposed 15 times is of same actions Making manual text boxes larger utilising white space and scroll down.
iOS
May 8, 2024
Next appointment in 2 weeks
Since you claim that your “service” is rated on App Store I will give a service review: 2 weeks waiting times to book an appointment with a Nurse, not a GP. Appointments then get cancelled and maybe rescheduled for another day if you're lucky. This service used to be great. Now it's absolutely terrible.
iOS
May 9, 2024
The availability is dire
It used to be really good that you could get a virtual appointment the same day or within a few days at most. Now it's about 2 weeks.
Babylon: Health & digital care - Product Description
Babylon gives you quick access to GPs and more—right from your device. You can also take control of your well-being with digital health tools that are available 24/7.

BUPA members can speak to a doctor via Babylon for free - download, add your membership code when registering and access Babylon healthcare services.

NHS GP AT HAND*

Book GP appointments for free, available 24/7, 365 days a year. If you need to have doctor consultations in person, we have several clinics in London and you can visit the one most convenient for you. We also make referrals for hospital, community and specialist appointments.

ONLINE PRESCRIPTIONS TO YOUR PHARMACY

Need a prescription, fast? We can send prescriptions to your pharmacy for collection within the hour, so you can get your medication quickly.

SYMPTOM CHECKER 

Check your symptoms and get medical information anytime. Our AI-powered Symptom Checker will ask you questions to ensure our health advice is tailored to your circumstances and symptoms.

MY HEALTH

Babylon’s free self-care tool helps you understand your health and how it might change in the future. It uses data collected from wearables, in-app assessments and health records to manage your health, alert you of potential risks and share recommended steps toward becoming a healthier you.

SPECIALISTS & THERAPISTS

We offer affordable therapist and specialist appointments. Speak to fully qualified practitioners, wherever you feel most comfortable.

SAFETY

Your data is always safe. For our doctor appointment services, we’re regulated by the Care Quality Commission (CQC) in the UK. Our doctors are GMC registered and have an average of 10 years GP experience. We are compliant with ISO 27001 Stage 1 to protect all medical records and personal data.

*To register you will need to switch from your current GP practice. A registration period will apply before you are able to access the service. Available for people living or working within 40 minutes of one of our clinic locations.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners