35
poor
BBC iPlayer | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-24 Points Past 7 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
73 Reports
73 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
22 Reports
22 Reports
User Feedback
23%
iOS
22 Reports
22 Reports
77%
Android
73 Reports
73 Reports
BBC iPlayer - Latest Quality Issues
Android
May 6, 2024
crashes 2/3 every time
iOS
May 7, 2024
Terrible picture quality due to over compression. Loads of UI defects
Difficult to navigate, no menu item for watchlist (really???), too much compression, search fails to return results because none bothered to index the content properly. Rubbish, and we are required to pay for it by law. Disgraceful.
Android
May 7, 2024
too much buffering
Android
May 8, 2024
App needs to be more optimised for pixel fold devices Having to watch in letterbox format is not an optimal experience
Android
May 9, 2024
I only use the iPlayer to watch EastEnders in the morning before work, but more often than not I have to watch via the website player because the app doesn't work or the latest episode is missing from it.
Android
May 9, 2024
Oh dear, oh dear. Updates to iPlayer and Sounds today and now both of them are knackered. Lost all my saved programmes, Keep Watching list has disappeared and if I come out of a programme part way through, I now have to start at the beginning again and try and find where I was. IPlayer, the app that just keeps getting worse with every update.. Come on BBC, get your act together.
Android
May 9, 2024
i'm having issues with the quality of the programmes i'm watching, new series and episodes of programmes look very pixelated and won't focus even after it's almost halfway through, i wish there were settings to fix this as i can't find picture quality settings in the app anywhere
Android
May 10, 2024
why cant i watch northwest 200 live?......my son has it on his bbci player but its not on mine....i dont understand?
Android
May 10, 2024
Since today's update search doesn't work allows you to type in but doesn't search
BBC iPlayer - Product Description
BBC iPlayer lets you watch the latest TV series, documentaries and Sport from the BBC all in one app. Watch live, on demand or download to watch on the move. Enjoy live TV in the palm of your hand, from live news coverage, music and big sporting events to great comedies, gripping documentaries to nail-biting dramas. Looking for kids entertainment? Create a child profile for a more age appropriate experience with all their favourite shows from CBBC and CBeebies and more! KEY FEATURES: - Discover the latest TV series including Peaky Blinders, Killing Eve and The Apprentice. - Download shows to your device so that you can watch on the go. - Pause, restart and rewind live channels part way through so that you don’t miss a thing. - Build a playlist of your favourite shows. - Enjoy the benefits of signing in so that you can start watching on one device and resume watching on another plus receive recommendations of shows we think you might enjoy. - Stream programmes to your TV using Google Chromecast: please note this requires a supported device and compatible supported device connected to your TV. To give you the best experience, this app tracks what you’ve watched on BBC iPlayer and how long you’ve watched programmes for. You can turn this off by logging into your BBC account and turning off “Allow Personalisation”. This app also tracks when you add something to My Programmes. You can remove programmes by tapping Remove. In addition, the BBC iPlayer app uses standard Android app permissions that are defined by the Google Android platform. The device uses performance cookies for internal purposes to help us improve the app. You can choose to opt out of this at any time from the in-app Settings menu. For more information about this, privacy, cookies and Android app permissions, visit the BBC iPlayer Apps Privacy notice at https://www.bbc.co.uk/iplayer/help/app_privacy. To read the BBC’s Privacy Policy go to https://www.bbc.co.uk/privacy You can “opt out” from our data processor’s tracking by filling the “Forget My Device” form in this link https://www.appsflyer.com/optout If you install this app you accept the BBC Terms of Use at https://www.bbc.co.uk/terms. The app was developed by Media AT (BBC Media Applications Technologies Limited) which is a wholly owned subsidiary of the BBC (British Broadcasting Corporation). Full details of Media AT are available on the Companies House website at: http://data.companieshouse.gov.uk/doc/company/07100235
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