Quality degradation at BBC News  
Users report higher volume of Quality Issues than usual
19
poor

BBC News | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: News
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
42%
Android
241 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
329 Reports
User Feedback
58%
iOS
329 Reports
42%
Android
241 Reports
BBC News - Latest Quality Issues
iOS
May 9, 2024
So, so many ads
I counted ten horizontal, edge-to-edge ads in just one article, sometimes separated by only a single paragraph. Seven of them were the same ad. The app is starting to resemble one of those clickbait sites that exist only to shove ads in your face every other line.
iOS
May 9, 2024
I used the app every day for many years, now it is useless to me
What was a great app that I used for years seems to get significantly worse with each update. Being asked to create an account is annoying, and the usability is abysmal. The app seems to do one thing well and that is fill the screen with ads.
iOS
May 9, 2024
Recently changed for overseas user
The app has recently changed to a world service version, which is different from the UK version I was using and wanted. Now I am getting stories mostly from America which defeats the purpose of having the BBC app. Stared using Skynews instead sadly.
iOS
May 9, 2024
Swipe to go back to previous menu removed
The latest update has removed the ability to swipe to go back to the previous menu.
Android
May 10, 2024
Sorry BBC Bug fix hasn't worked for me. Older version slow but this is slower! Still long waits loading page- once loaded, wheel of death awaiting article - gave up in the end. Disappointingly poor. Partner had same issue. I have cleared cache etc. Other apps working fine.
iOS
May 10, 2024
The app getting worse
Working hard to get worse. Please reverse to 2022, it was to easy to navigate and to make zoom in photographs. 1 star to the app, not to the information. The articles are good and deep.
Android
May 10, 2024
Too many notifications. I want notifications for genuine 'breaking news'. Somebody I've never heard of getting a divorce is not breaking news. Add options to deeper grading so I can cut out the nonsense.
Android
May 10, 2024
Doesn't even open the app
Android
May 10, 2024
Can't sign up
BBC News - Product Description
The BBC News app brings you the latest, breaking news from our trusted global network of journalists.

Personalise your news offering with My News
Add topics wherever you see the + icon for a quick route straight to the stories you care about.
Stories from topics you add will appear in your personalised My News feed. Here you can order stories by topic or time to stay on top of the news of the day. Topics can be added, removed or re-ordered using the Edit function.

Find content fast
The app can suggest topics based on stories you’ve recently viewed and what’s in the news now.
And you can quickly find topics that interest you using the Search tab. Choose from the familiar list of BBC News indexes such as Business, Technology, Entertainment and Health, or search for your own subjects of interest, whether they’re people, places, things or themes.

More of the news you care about
We offer a full selection of stories from the newsroom, and many ways to read the best journalism from BBC correspondents, including:
- Popular - keep on top of the most read stories and most watched videos from across the BBC
- Video - One-minute World News summary and the latest video stories
- Live - BBC World Service Radio. Expertise and insight from our journalists available 24-hours a day and ready to listen to in the background as you browse

Other features:
- Push notifications for important news stories
- Video over cellular and wifi
- Improved offline experience. Download the latest stories when you have a signal and then read them at your leisure
- Viewing modes. On iPhone see more stories per index by choosing ‘Compact layout’ from the Settings screen
- Settings to allow the app to automatically update in the background
- Share stories to your social networks, or email/SMS to a friend
- Support for dynamic text. Articles in the app will respect the font size in your device settings so you can increase or decrease the story text size as suits your preference
- Related stories, related topics. Go deeper into a storyline with suggestions for further reading and viewing and a range of topics related to each story

If you choose to receive push notifications, a unique identifier relating to your device will be stored by Airship on behalf of the BBC to provide you with the service.
You can choose to unsubscribe from push notifications from BBC News in your device’s ‘Notifications’ screen.
No other personal data relating to you (such as a username or email address) is processed.

The BBC will keep your information secure and not share it with anyone else in accordance with the BBC’s Privacy and Cookies Policy. To read BBC’s Privacy Policy go to http://www.bbc.co.uk/privacy

If you install this app you accept the BBC Terms of Use at http://www.bbc.co.uk/terms
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