Quality degradation at bKash  
Users report higher volume of Quality Issues than usual
58
fair

bKash | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-31 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
99%
Android
1373 Reports
iOS unitQ Score
iOS User Feedback
1%
iOS
17 Reports
User Feedback
1%
iOS
17 Reports
99%
Android
1373 Reports
bKash - Latest Quality Issues
Android
May 9, 2024
Why I can't update my phone number or delete the account?
Android
May 9, 2024
I have been using bkash since 2019. Recently i have paid my electricity bill and i got my confirmation message as well. Afterwards i found out that bill is not paid yet, after that i talked to customer service trough live chat, they filled a complaint on top that i emailed them. However, i have to pay extra money (penalty) because due date is over ; my problem is not solved yet. This is really disappointing as a bkash user. Their customer service is one of the worst that i have ever seen!
Android
May 9, 2024
why showing posible duplicate reqest plz tell me
iOS
May 9, 2024
The service is very bad in bKash Che.
The service is very bad in bKash Che. Where is the closure before the cess is done. I think Zeita is a jerk. If you are paid at the end of the month for this service, then why don't you provide good service? 😡
Android
May 9, 2024
I'm Facing a crisis with this app... I can't login into it...it's always crashed on my Huawei Mate 8 (Android 7.0) But my older Samsung runs perfectly o.k. with Android 6.0 why is that.. it's used to run perfectly o.k. before i update my Huawei Mate 8 to Android 7.0 Please explain how can i solve this problem
Android
May 10, 2024
My verification code not sending in time
Android
May 10, 2024
Very poor service
Android
May 11, 2024
It's just disgusting. Offers are too bad and the menu is overcomplicated. Not recommended.
Android
May 11, 2024
The charges are really high except that it's flawless..!
bKash - Product Description
Introducing bKash App, with an elegant look, and exciting features, to make your life simpler and easier. Register a bKash account right from the app in a few minutes, add money from your bank account or card, and get going. Recharge mobile balance, scan QR to pay at your favorite stores, pay utility and other bills from home, send money to people, and get different lifestyle services, all in a highly secure mobile money app. Discover the best bKash offers near you, get suggestions from bKash on what services you can explore next, and use shortcuts for your most frequent transactions in bKash App.

FAST ACCOUNT REGISTRATION
No bKash account? No worry! You can now explore bKash App, its services, features, and offers without an account. After you are done exploring, you can register a new bKash account in a few minutes right from bKash App, using your National ID.

ADD MONEY FROM BANK ACCOUNT & CARD
Now you have an account, but you need money in it, right? Transfer funds instantly from your bank account or card, to any bKash account using the Add Money service.

SUPER FAST QR TRANSACTIONS
Use the Scan QR button in the home screen at stores and shops for Payment, at Agent points for Cash Out or with other bKash users for Send Money – faster and error-free.

OFFERS NEAR YOU
Get the best bKash offers at your nearest payment points, all in one place under the Offers section in your home screen.

TRANSACTION SHORTCUTS
In the My bKash section, use shortcuts for your most frequent transactions to make them faster.

SUGGESTIONS FOR YOU
Find suggestions from bKash on what other services, Merchants, billers, and other partners you can try out.

INBOX – TRANSACTIONS & PROMOTIONS
Access notifications on your latest bKash transactions and promotional offers, from the Inbox button at the bottom of your home screen.

MOBILE RECHARGE
Recharge mobile balance or pay postpaid mobile bills for all major mobile network operators very quickly using amount shortcuts:

• Robi
• Airtel
• Banglalink
• Grameenphone
• Teletalk

Let bKash App take care of latest offers and best deals of your mobile operator. View and purchase recharge-based Internet, Voice and Bundle offers of different mobile operators in Mobile Recharge.

PAY YOUR BILLS
Make payments for your monthly utility bills such as electricity, gas, internet, and other services, right from the comfort of your home.

GET DIFFERENT LIFESTYLE SERVICES
Want a one-stop-shop for your lifestyle needs? Let bKash app be your companion for food delivery, online shopping, bus, train, launch and air tickets, movie tickets, hotel booking for traveling, and many more.

HIGHLY SECURE MOBILE BANKING
We take the security of your bKash account very seriously. We send you an OTP to verify your bKash account during first log-in. bKash App also asks for your PIN during both log-in, and transactions.

EASE OF ACCESS
Use the app in either Bangla or English, and change between the two whenever you want.

STATEMENT
Exert greater control over your mobile wallet by accessing your detailed transaction history, and a monthly transaction summary.

CHECK LIMIT
Know how much more you can transact by having a real-time view of your transaction limits.

ONE-TAP BALANCE CHECK
Checking your balance is just a tap away. We also help protect your data by hiding the balance after a few seconds.

GREATER TRANSPARENCY & CONTROL
Have greater visibility over your bKash transactions – while entering the amount, you will see your available balance, auto-calculated service charge, and projected new balance – all before completing the transaction.
Want to improve your unitQ Score by 20% within 30 days?
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