80
good

Boots | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Shopping
Work at Boots UK & ROI? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Boots UK & ROI? Unlock additional insights
Android unitQ Score
Android User Feedback
92%
Android
2096 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
177 Reports
User Feedback
8%
iOS
177 Reports
92%
Android
2096 Reports
Boots - Latest Quality Issues
Android
May 10, 2024
Package arrived - repellent had most of the label missing which I thought looked odd. Unscrewed the top and there was no ball in the roll-on bottle and most of the product was missing. After 20 mins to customer service they offered to refund but not replace that part of the order so back to square 1. When I asked to start a complaint, their complaints process is to look at events internally and then not get back to the customer so you'll never receive an apology or anything else.
Android
May 10, 2024
I have logged my advantage card to account but never let's me add points
Android
May 10, 2024
Very slow to load
Android
May 10, 2024
Oversize package for very few items which I was unable to carry ! so much about wasting , I just don't understand it .
Android
May 10, 2024
I often find this app awkward to use
Android
May 10, 2024
No help whatsoever cant place an order as u will not accept my email address. Very disappointed. Just shop in store now. Spoke to customer adviser on phone a good while back. No help whatsoever. Told ne to get a, new card.
Android
May 10, 2024
Very good. Not always easy to locate items though
Android
May 10, 2024
I found Boots app to be quite handy when it comes to viewing deals and offers. The only improvement I would like to see is loading of pages which often takes long to render.
Android
May 10, 2024
Nothing wrong with the products but I find it slow when searching several different sections
Boots - Product Description
Get your Digital Advantage Card + coupons. Shop our whole range of products. Manage your prescriptions. All at your fingertips.
 
Boots App Features:
 
ADVANTAGE CARD
•    Sign up to Boots Advantage Card through the Boots App (or link your Advantage Card) for instant access to your Digital Advantage Card on your phone. 
•    Easily scan from your app or Wallet when shopping at a Boots store
•    Check your points balance instantly
 
SAVINGS & COUPONS
•    Exclusive competitions, personalised offers, and early access to promotions
•    Earn Boots Advantage Card points to use on purchases
•    Load your offers directly onto your Advantage Card
 
BEAUTY
•    Shop our extensive selection of makeup, skincare, and haircare items from top brands like The Ordinary, Fenty, e.l.f., MAC, Cerave, and more!
•    Get the best offers and deals for makeup shopping and skincare shopping
•    Get expert advice
 
HEALTH & PHARMACY
•    Free NHS Repeat Prescription Service. Our pharmacy will get your prescription from your GP and tell you when it’s ready to collect in store or get it delivered to your home^
•    Prescription delivery or in-store pickup
•    Book appointments for vaccines and other health services
 
Download the Boots app today for the best shopping, pharmacy, and beauty experience!
 
^Home delivery excludes ROI, Wales & Scotland. Participating GPs only. Prescription charges may apply.
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