90
epic

brightwheel: Child Care App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
32 Points Past 7 Days
Category: Education
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Android unitQ Score
Android User Feedback
93%
Android
50 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
4 Reports
User Feedback
7%
iOS
4 Reports
93%
Android
50 Reports
brightwheel: Child Care App - Latest Quality Issues
iOS
Apr 10, 2024
Video audio not working
With the new update of the app the sound for videos is not working. The old version of the app has the sound working for videos. If you want to hear sound on the videos don't update the app.
Android
Apr 21, 2024
SLOW to notify
iOS
Apr 23, 2024
Staff & Parent user- unsatisfied
Where to start… not satisfied being a staff member AND parent trying to use the app at the same time. If you are trying to use as a parent and a staff member, you have to have 2 separate accounts. You can only be signed into one account at a time and you DON'T get notifications for the one your not signed into. With that being said, you miss up to date information/ messages. From a staff member account, there is no where to add sign up sheets for parties or parent teacher conferences. If Bright Wheels can fix these two major issues, I would be highly satisfied with them because they do honesty offer a lot on the app. So now I'm stuck choosing do I stay logged onto my staff account or do I stay logged onto my parent account for up to date info from my children's school?!? It's a loose loose situation. PLEASE FIX THIS BRIGHT WHEELS!!
iOS
Apr 26, 2024
The UI is awful
Has the product manager actually used apps before? Too many items to list here but just understand that the app is a generally frustrating end user experience. At least it doesn't crash.
Android
Apr 27, 2024
There is no customer service number to contact a human person. There is an absurd bot chat message. I need to talk to someone before my child can't go to school, and I lose my job because this stupid excuse of an app won't work properly. The damage this app is causing in my life is not worth it.
Android
Apr 28, 2024
There's a major glitch. I downloaded a few pictures last night and woke up this morning to the same photo downloaded 28,000 copies. It only stopped downloading more because my phone ran out of memory.
Android
Apr 30, 2024
Just started using this app, but it seems good for keeping track of my kids in daycare. I'm able to see all the naps, diapers, and feedings and they can upload pictures and videos for me. It's nice to be able to pay on the app, but the service fee for using a card is crazy at 6%
Android
May 4, 2024
I had a disappointing experience with Brightweel. Despite I was not on a contract with them and informing them that I wanted to cancel my subscription, they continued to charge me. What's worse is that there are no options for clients to cancel the subscription or remove the payment method in their application or web version. I'm currently working with my bank to dispute the charges, as Brightweel's actions feel like they're forcing me to continue using the app against my will.
Android
May 7, 2024
I don't receive messages. I'm on android. My partner has iPhone. He has to screenshot messages that are sent to me. So that I can get them.
brightwheel: Child Care App - Product Description
Brightwheel is the #1 software solution for preschools, child care providers, camps, and after school programs.

Brightwheel is the only app that integrates everything you need: sign in/out, messaging, learning assessments, daily sheet reports, photos, videos, calendars, scheduling, attendance, online bill pay for parents, and much more.

 Brightwheel lets you manage your center, streamline workflows, and engage with parents, so you can save time and money, make life easier for your staff, and improvement satisfaction for your parents.

 Join tens of thousands of preschools, child care centers, and daycare programs across the globe that have fallen in love with brightwheel!

 PRESCHOOLS / CHILD CARE / DAYCARE / CAMPS: Manage your students and classrooms, track attendance, schedule, and room ratios, share photos and videos, assess learning milestones, communicate with parents, send paperless invoices and payments, review daily sheets, and manage staff. Brightwheel is your all-in-one preschool and child care management app!

 PARENTS: Engage in your child’s day with a real-time feed of photos, videos, schedules, reminders, and updates. Use brightwheel’s digital check-in to securely sign in and out, pay tuition online, and even invite grandparents, nannies, and friends to join in the fun!

 Features include:

• Central Database: Store everything related to kids and families in one secure place.

• Student Check-In: Multiple digital check-in options available including digital signatures, 4 digit check-in codes, and a kiosk mode - all aligned with child care licensing requirements.

• Staff Check-In & Ratios: Make administrative tasks easier by managing staff check-in to see your ratios across all your rooms in real time.

• Attendance: Easily log attendance and absences for your school-age students, infants, and toddlers. Use our attendance tracking system to keep track of your toddlers.

• Photo and video sharing: Snap photos, record videos and tag students with one click. Automatically saved to your account and shared with parents (with no extra work!).

• Daily Sheet Reports & Schedules: Log naps, meals, bathroom, and other activities. Parents get a feed and daily summary. Daily sheet reports are a breeze with brightwheel.

• Assessment & Observations: Make note of progress, achievements, and activities with pre-loaded state standards and a DRDP tool. Share with parents or privately amongst teachers.

• Student Feed: Parents get a personalized feed throughout the day. Save time – no more paper tracking sheets or sending individual photos.

• Parent Communication: Manage parent communication from one central hub (notices, calls, texts, etc.).

• Calendar: Share schedules, events, holidays, and important dates with both families and staff.

• Paperless Billing: Seamless electronic billing and payments for tuition and fees. Use brightwheel for all your child care accounting needs.

• Reporting: Detailed reports of every brightwheel feature for billing and licensing requirements.

• Seamless Sync: Brightwheel stays up to date across all phones and tablets – so teachers can use their own device or a school device.

• Web Portal: Easy management and great functionality available on the web, too.

• Affordable. Both free and premium plans available to fit your needs.

And... much more coming! Brightwheel is the #1 early education platform for preschools, child care providers, and daycares, and we’re always committed to innovation with frequent improvements and new features.
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