10
poor

British Airways | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
40%
Android
260 Reports
iOS unitQ Score
iOS User Feedback
60%
iOS
393 Reports
User Feedback
60%
iOS
393 Reports
40%
Android
260 Reports
British Airways - Latest Quality Issues
iOS
May 9, 2024
Not straight forward
This should be straight forward, with an option to save all my boarding passes to my wallet but both times I've used it, it's been a painful process. Having to log in several times to do.
Android
May 9, 2024
Just about every time I use the app something goes wrong, usually it can't determine the status of a booking ! ...and just like the BA website, it's slow, clunky, and appears like it's been designed and built by a 5 year old. Obviously they didn't bother to test any of it !
iOS
May 9, 2024
Check in too complex
Tried so hard to check in but was bounced from the app to the website back to the app as it's not clear (if you've accessed check in via the app) where you are. Other airlines I use it's a simple click in their app.
Android
May 9, 2024
Not possible to load more than one boardingcard (app says it can manage up to 8) and not possible to give feedback in app...
iOS
May 9, 2024
Review of British Airways app
I've used many airline apps before and this was my initial use of the British Airways app. I found it to be cumbersome, confusing, with the number of dead ends that left the consumer mystified as to the inability to accomplish the requested task. One example was the warning which to scan your passport, which, we found, but to be impossible as nothing would permit that activity, if there was, we were unable to locate the instruction or the page that would allow us to do so. It's mystifying that an airline with a reputation as good as British Airways is content with an app that in effect represents it to the flyer.
Android
May 9, 2024
Horrible mobile check-in experience
Android
May 9, 2024
Clunky and unintuitive
Android
May 10, 2024
Faster and easier? Good joke. The application works as it wants, logs out frequently, runs slowly or freezes. Even just displaying the boarding pass can be problematic. There is no dark theme and no Google Wallet integration to display boarding passes in the Google app.
Android
May 10, 2024
Slow and clunky, get a grip BA
British Airways - Product Description
To Fly. To Serve.

The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it.

Features:

- Personalised home screen
Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.

You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations.

- Book flights
Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.

- Manage your flights
Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.

- Apple Watch
The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination.

- Flight status and schedules
Search and track all British Airways flights for the latest arrival and departure times.

- Exclusive features for Executive Club Members
If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com


- Siri Shortcuts
Add Siri Shortcuts to quickly check your next flight and Avios points

Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement.
British Airways Plc Web Site British Airways Support Application Licence Agreement.
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