18
poor
British Gas Energy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: House & Home
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
114 Reports
114 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
45 Reports
45 Reports
User Feedback
28%
iOS
45 Reports
45 Reports
72%
Android
114 Reports
114 Reports
British Gas Energy - Latest Quality Issues
Android
May 10, 2024
App doesn't work, website doesn't work. All pages either don't even load or say we are having technical difficulties right now. It's been like this for a month.
Android
May 10, 2024
Forced to move to this app, now I can't see my usage, [handle] don't move people to a new app when you haven't even finished the app. I now have no way to see my daily usage. I'll be moving away from BG as soon as possible
Android
May 10, 2024
Utter garbage and a massive backwards step. Received two emails today to say our gas and electricity were now on the new system. And now we have no way to view our usage and, the gas and electricity are now completely seperate, so even if the usage was showing there's no way to view your overall energy consumption. And the online version is the same.
iOS
May 10, 2024
The new BG energy app
I was converted to the new billing system this week with no notification. I was surprised when the old app suddenly lost it's ability to give me my current usage and how I was doing against the budget I had set for May. I got an email to tell me there was a new app, so I downloaded it. To my surprise a lot of functionality on the old app had disappeared 😡😡😡😡 We are constantly told to save energy and yet British Gas remove a tool to manage consumption. How can this be progress ????
Android
May 10, 2024
New app is horrible The old app was much better. I've used the old app for many years and could clearly see my gas and electric bills now in this new app I've only got one bill and I have no idea if it's for my gas or electric bill. How do u expect anyone to be able to pay their bills on time. Is this a ploy so that you can charge late fees for none payments? I have been with British Gas for years and have never had any problems with them or in paying my bills untill now.
Android
May 10, 2024
I've downloaded the app but now can't get into my account I'm logged in
Android
May 10, 2024
Useless app. Need the previous one back or at least everything it had put on to new app. I want to make payment b4 bill generated to help ease pressure when bill produced but no option to do so. I am not liking it at all, was not told about this new billing system until after I was transferred. I plan on changing supplier as I have not been impressed with BG since I transferred to them following collapse of previous company. Never had such hassle before
Android
May 10, 2024
Can't see what I'm typing
Android
May 10, 2024
The new app is awful. The old app worked perfectly, showed my hourly, daily, weekly, monthly gas and electric usage and cost. The new app shows a bit of electricity usage but nothing for the gas. Won't even allow me to manually submit readings. My smart meter appears to be working fine, my home display is fine but the new app is a waste of time. I live chat them which is also useless no one gets back to you. I have, until now, been a loyal satisfied customer but getting very frustrated!!
British Gas Energy - Product Description
We’ve built a brand-new app to support customers whose accounts are already on our new billing system. Unsure if that is you? If your account begins with a letter, e.g. A, great news, you are on the new system supported by this app. If your account begins with a number, e.g. 85, don't worry, whilst this app will not work for you yet, you can still access your account online. You don’t need to do anything, we’ll let you know once you’ve moved to our new system and can start using this app. What does this app do now? • Manage your account balance • View recent transactions and bills • Make a payment • Amend or set up Direct Debit • Submit a meter reading for more accurate bills • Manage multiple energy accounts • Allows saving passwords through the Keystore functionality in a secure way • Have some fixes and optimizations included in this update • Fingerprint and face unlock • Stay permanently logged in with our improved login experience What will this app do in the future? • Google Pay • Monitor your energy usage and cost breakdowns for more customers And much more!
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