48
poor
bunq | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
164 Reports
164 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
76 Reports
76 Reports
User Feedback
32%
iOS
76 Reports
76 Reports
68%
Android
164 Reports
164 Reports
bunq - Latest Quality Issues
Android
May 8, 2024
Terrible functionality an bank, overwhelmed with 'fancy' functions and colors, all the while making it impossible to actually manage your money without getting sensory overload. Barely even worth the high savings interest.
iOS
May 8, 2024
No customer service
I like the banking, the platform is clear and it looks like a serious company. Unfortunately, it's just that this company doesn't have any customer service, so it's not available. You can write a message to customer service, who will get back to you within 4-5 days and may not even speak your language. In case of acute problems, you can call the SOS hotline, which is not controlled by humans, but by a computer voice program. This cannot help you and will then be referred to the FAQ. So the emergency hotline is just another link to the FAQ. You have no way to intervene in an emergency if your account is bugged. So absolutely not suitable for emergencies.
iOS
May 8, 2024
Disappointed with the app and service.
Not recommended Drop subscription in the app One-time payment and number is passed on illegally, it is simply debited and not done against it, only excuses when asked. With the wheel of fortune you don't win, no, you win a tree, you don't get it and if you click on the message you want the tree, you click unnoticed, a subscription of 18.99€ Be careful, it works like this for a month, you get 0.01 cents per month per week for saving, wow.
Android
May 9, 2024
Pure rip-off, just stay away from this neo-bank! THERE IS NO CUSTOMER SERVICE ! Anyone who has a problem is fobbed off with a chatbot and it is impossible to reach anyone there personally. Absolute no-go for a bank! You are lured with the promise of a "free account", which then secretly turns into a paid subscription trap, and suddenly there are payment requests for services from bunq that you have never used.
Android
May 9, 2024
Service is not available, a bot that is of no use to you and if you are lucky a non-Dutch speaking helpdesk employee via chat who you cannot help either.
iOS
May 9, 2024
High fees, worst customer service
If you're looking for a bank with skyrocketing fees and nonexistent customer support, it's the bank for you! It's chatbots pretending to be humans will keep your anger level pretty high, actually as high as fees they charge you. I've been using this trying to be cool bank for last few months, but today I'm saying good bye, greedy mfs
Android
May 9, 2024
I have yet to receive a proper solution for not being able to reregister into the app. idk why the customer service of bunq doesn't have proper customer service types outside of the app but this is not right
Android
May 9, 2024
Scam bank. You can win free prizes per day by spinning a wheel. A month later, the prices have been tacitly renewed and you have to pay. Helpdesk sucks.
Android
May 10, 2024
An account is promised in 5 minutes. In fact, it takes more than 5 days because the automatic verification works poorly. Support is only available in English and with text modules. Since I didn't feel like it after 5 days, I deleted the account again. Maybe I'll try again at a later date.
bunq - Product Description
Discover mobile banking that makes life easy. Spend, save, budget and invest—all while becoming effortlessly CO2-free. Download and sign up in just 5 minutes to start your 30-day free trial today. Our Plans EASY SAVINGS - free Earn high interest with zero fees. Our interest rates per country: • Germany: 2.55%* • The Netherlands: 2.46% • Rest of Europe: 1.56% • Interest paid weekly, not annually • 2 withdrawals per month • No minimum deposit • Daily chances at great prizes from the Wheel of Fortune EASY BANK - €2.99/month Get a bank account in just 5 minutes. • All the benefits of Easy Savings • Instant incoming and outgoing payments • One NL, DE, ES, FR or IE IBAN to match your location • Enjoy added card security against overcharged tips and irregular payments, powered by AI • Get key insights to know which categories contribute most to your carbon footprint, so you can start shopping sustainably • In-app map to discover places recommended by friends • Effortlessly track and split with the Group Expenses feature. Easily add past payments, find specific transactions, or remove payments in just a few taps • Push notifications whenever your money moves • Face & TouchID and 100% control of your cards in the app EASY MONEY - €8.99/month Bank like a local, all over Europe. • All the benefits of Easy Bank • Effortlessly earn money using your Mastercard credit card with 1% Cashback at restaurants and bars** • 25 sub-accounts for easy budgeting with zero effort • Insights into your monthly spending & future balance • Choice of over 15 different currencies • Easily save in multiple currencies, and earn a massive interest of 3.71% on USD and GBP • Multiple NL, DE, ES, FR & IE IBANs • Easy investments to invest your spare change, automatically • No fees when you spend overseas EASY GREEN - €17.99/month Become CO2-free in just 2 years. • All the benefits of Easy Money • One tree gets planted for every €100 you spend • Effortlessly earn money using your Mastercard credit card with 2% Cashback on public transportation, 1% Cashback at restaurants and bars** • Beautifully crafted bunq Metal Cards made from sustainable stainless steel with Mastercard extended warranty & purchase protection • Complete freedom of choice over where and when your money’s invested so you only earn interest from socially responsible investments • Green Team: add a friend to your Green Team, so they too can become CO2-free and benefit from 2% Cashback on public transportation and 1% at restaurants and bars All our plans are also available for business! Your Security = Our Priority Boost your bank security with two-factor authentication for online payments, Face & TouchID for extra secure logins, and 100% control of your cards in the app. Your Deposits = Fully Protected Have your money insured up to €100,000 by the Dutch Deposit Guarantee Scheme (DGS), and rest assured that we’re rigorously tested to the same standards as traditional banks. Get quality, in-app support 24/7 from expert guides in the language of your choice: • English • Dutch • French • German • Italian • Spanish Investments in the bunq app are powered by Birdee. Investing involves risks, you may gain or lose money. *Interest rate valid for the first 4 months after opening your account, you’ll earn 1.56% interest thereafter. **Get early access to Cashback and be among the first to get up to 2% back on public transportation payments, 1% at restaurants and bars. There are only 1,000 spots, so claim yours while it’s still available.
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