78
good

Capital One Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
96%
Android
2263 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
92 Reports
User Feedback
4%
iOS
92 Reports
96%
Android
2263 Reports
Capital One Mobile - Latest Quality Issues
iOS
May 10, 2024
this app fills your phone with malware
as a bank your app shouldnt spy on you, it shouldnt need private access to photos or contacts or any other information in someones phone. capital one spies on its customers and sells the information. I do not keep the app on my phone.
Android
May 10, 2024
It won't let me access my account, even though I've changed my password and other information.
Android
May 10, 2024
I opened an account for my son, and it was going great, and i could deposithis checks straight into the account. Then, all of a sudden, the mobile app won't let me deposit his checks anymore, saying I can't deposit from outside the US. I have never been outside checks anymore, in customer service seems to know what to do to fix it either.
Android
May 10, 2024
Not bad, very easy to look at and use. The only thing I will say is that sometimes it's hard to find some functions. Example, if you want to active your card turns out there is a small line underneath the credit card account that says, activate card. Aside from that pretty good no complaints
Android
May 10, 2024
My phone number won't verify with the system so I can't really use the app. Customer service Said they don't know what to do.
Android
May 10, 2024
There are options included on the app that don't work: to change a due date you HAVE to call customer service even though it's an option in the app.
Android
May 10, 2024
There is no copy button next to my routing/account numbers. Probably for security, right? At the same, the app allows taking screenshots of sensitive info. So a bot or an app with right permissions can easily copy my account info, but I need to enter the 11-digit account number manually. Facepalm-worthy fail for both product and security.
Android
May 11, 2024
I said how much money to take out my account every month and it never does it right
Android
May 11, 2024
App doesn't open a lottttt
Capital One Mobile - Product Description
What’s on the Capital One Mobile app? All of your accounts, and so much more.

Whether you’re out in the world or feeling right at home, you can manage your money with ease:
- View balances and export statements
- Pay bills and take care of loans
- Check in on your credit with CreditWise
- Activate a credit or debit card when you need it
- Redeem rewards on the go
- Send and receive money with friends and family using Zelle®
 
With the Capital One Mobile app, you can ...
- Stay informed when you enable alerts and purchase notifications
- See everything that happens on your card with detailed transactions
- Instantly lock your credit or debit card from anywhere
- Get answers from Eno, your Capital One assistant

Download the app for better banking with Capital One.



Internet access is needed to use the mobile app. Check with your Internet service provider for details of specific fees and charges. Service outages may occur. Capital One customers are responsible for regularly checking their account statements. Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received. CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies. Features may not be available to all customers. Actual experiences may differ from those depicted. Additional terms and limitations apply. 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. To read about the Terms of your download, check out the End User License Agreement.
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