Quality degradation at Cars.com - New & Used Cars  
Users report higher volume of Quality Issues than usual
71
good

Cars.com - New & Used Cars | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
92%
Android
91 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
8 Reports
User Feedback
8%
iOS
8 Reports
92%
Android
91 Reports
Cars.com - New & Used Cars - Latest Quality Issues
Android
Apr 22, 2024
New Designs Stinks. Had to delete due to inappropriate ads. Would be nice to have a non-ad version.
Android
Apr 24, 2024
Poorly structured, counter-intuitive search setup. Overall, a bloody awful experience. Gladly uninstalled.
Android
Apr 26, 2024
Useful but should allow us to block certain dealerships from showing up. In my area the dealership with the most cars is just a scam shop, and it would be nice to be able to block them from appearing in all my searches.
iOS
Apr 28, 2024
Update is causing iPhone to heat up.
Updated the app yesterday, now when using the app my phone is getting very hot. Something not right with the update.
Android
Apr 29, 2024
Filters don't work. whenever I check a box, it unchecks it.
Android
Apr 29, 2024
Horrible app. Keeps pulling up other makes and models than what I'm looking for. I don't have time for that. Won't be back.
iOS
May 1, 2024
Over priced
Y'all want $23,000 for a truck that is 22 years old shame on you
iOS
May 3, 2024
Why add a nonfunctional startup animation?
The most recent updates have enabled a startup animation that takes considerably too long. I'm not opening your app to wait 4 seconds before I can even start searching - that's ridiculous. Either remove it or cut the animation down to one second. Apple's own Human Interface Guidelines state that best practice is to create a launch screen that matches the initial view. Forcing users to wait for a launch screen to complete animating is only going to drive them to using the web experience or a different app.
iOS
May 6, 2024
They ruined it
I have used this app for years to find multiple cars and use it as a price tool. This app keeps getting worse. Its sluggish and makes your phone over heat. They are more worried about loading ads. It's useful for all of 5min.
Cars.com - New & Used Cars - Product Description
Shopping for a new or used car or truck? Download the free Cars.com app and start exploring every possible car for every possible you. With millions of vehicle listings, over 10 million dealership reviews, advanced search filters, and shopping tools to give you transparent pricing and real offers on your trade, the next step in your journey starts here. 

MILLIONS OF CAR LISTINGS:

Search millions of new and used cars for sale, with up to 50,000 cars added daily for nearly infinite possibilities. Get tailored recommendations in your area based on your search preferences. 

NEWS, RESEARCH, AND CONSUMER REVIEWS:

Get the latest automotive news and expert advice from our Editorial team, watch unbiased and comprehensive video reviews of new models, and read personal vehicle reviews from millions of drivers like you. 

ADVANCED SEARCH FILTERS:

Narrow your search by price, mileage, year, exterior and interior color, features, fuel type, body style, and more. You can even filter down cars from dealerships offering contactless services like home delivery and virtual tours. 

DEALER REVIEWS AND DIRECTIONS:

With over 10 million reviews, Cars.com has more dealership reviews than any other review platform. See review ratings from real shoppers, find hours of operation, and quickly get directions to a 5-star dealership. 

HOT CAR BADGES:

Our "Hot Car" badge helps narrow down which vehicles you should act fast on, so the car you’ve been dreaming about doesn't sell before you have time to take it on a test drive.

DEAL BADGING:

Deal badges show how well a vehicle is priced in your market, and tell you whether it’s a “Great Deal”, “Good Deal”, or “Fair Price”. Our deal badging considers many factors impacting a vehicle's value, such as condition, ownership history, features, and other market factors. All this data is used to compare similar vehicles to find exceptional deals for you.

CHECK AVAILABILITY AND PRICE QUOTES:

Call, text, or email local dealers right from the app to request a price quote or schedule a test drive.

SAVE FAVORITES:

Save your favorite cars and searches. Set up price drop notifications to get alerts any time one of your favorite cars drops in price.

PAYMENT CALCULATORS:

Use the car loan payment calculator to estimate monthly loan payments and the affordability calculator to find your max budget price.

GET AN INSTANT OFFER ON YOUR TRADE-IN:

Whether you’re looking to sell or trade-in, get an instant offer on your current vehicle by answering just a few questions, all without leaving the app.
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