42
poor
CIBC Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
70 Reports
70 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
30 Reports
30 Reports
User Feedback
30%
iOS
30 Reports
30 Reports
70%
Android
70 Reports
70 Reports
CIBC Mobile Banking - Latest Quality Issues
Android
May 9, 2024
Please remove the offensive picture on the login page. It's such a shame that CIBC has gotten itself involved in driving an indoctrination agenda that destroys or errodes common sense and traditional family values. Ask yourself this question, "if the first two humans on earth were same sex, would there have been any generations birthed from them?" While the CIBC banking app is good and useful, the picture on the login page grieves my spirit everytime I have to login. For that I give 2 stars.
Android
May 10, 2024
It says I can't update
iOS
May 10, 2024
Useless
Shows mortgage account and thats great, but doesn't show anything but mortgage amount and payment amount. No details on interest or status at all. As a result, by the time i started inquiring into the details (since interest rates started climbing) the amount of interest exceeded my payments to the tune of 10k! Isnt one of the purported benefits of the app showing accounts the ability to scrutinize the activity in the account? Cibc branch says cibc doesn't have the ability to show details of mortgage account activity. B.S. if it was affecting their bottom line, make no mistake it would be rectified. Because the consumer is affected, and they are profiting from it, they don't care to fix the problem. As soon as rates come down a bit i will be saying goodbye to this horrible bank. I did file a complaint where i asked for some form of compensation because of the failure of cibc to provide me with details of my account transactions. I was denied. Oh! And now they have a hold on a cheque. Bank issued cheque and the funds were released to cibc feb 9th. (Confirmed by BMO). Feb 12th and they still haven't released the money they received already. Brutal. I know. Not related to the app but my displeasure for cibc, in general, now grows by the day
iOS
May 10, 2024
Stopped me from using the app
You guys literally barred me from using the app because I didn't want to update my UI, thanks.
iOS
May 10, 2024
Up dates
I do not like all of the up dates. There are far too many!
iOS
May 10, 2024
Too many updates
I absolutely hate how you always have to update the app in order to use it. I think it's so stupid. Just keep the app the way it is there's no need to update it every few days. I hate how it doesn't work unless you updated because sometimes I'm not at home and it's really hard to get Internet connection to download the new update. What is the point having online banking if you literally can't access it smoothly
Android
May 10, 2024
Wish it was possible to actually open my RRSP or TFSA without having to go to a physical branch or call in. Such a pain to get anything done with creating and managing registered tax savings accounts.
Android
May 10, 2024
All I got were games too play
Android
May 10, 2024
It was good but now it keep stopping
CIBC Mobile Banking - Product Description
The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app to do more for you. FEATURES • Securely access your accounts with your fingerprint, face ID or password. • Apply for bank accounts or credit cards and view your application status in real time. • Get a snapshot of all your accounts in the same place, anytime. • Use Apple Pay at payment terminals. • Set up instant, post-dated or recurring payments. • Deposit cheques in a flash - all you need is to take a picture with your phone. • Send and receive money instantly with Interac e-Transfer. • Quickly search for branches, banking hours, bank machines and mortgage advisors near you. • Receive your free Equifax credit score directly in the app, without affecting your score. • Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away. • Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf. LANGUAGES Supports English and French PRIVACY Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html LEGAL By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. You can withdraw your consent at any time by uninstalling this App. CONTACT For your banking questions, please visit: https://www.cibc.com/en/contact-us.html Telephone Banking: 1-800-465-2422 Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7 Website: http://www.cibc.com
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