90
good
Citi Mobile® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
97%
Android
2701 Reports
2701 Reports
iOS unitQ Score
iOS User Feedback
3%
iOS
78 Reports
78 Reports
User Feedback
3%
iOS
78 Reports
78 Reports
97%
Android
2701 Reports
2701 Reports
Citi Mobile® - Latest Quality Issues
Android
May 10, 2024
Horrible loading times especially in the bill pay part of the app. You get stuck in unending loading and it keeps going until the app freezes. Zelle just does not work.
Android
May 10, 2024
Mobile cheque deposit has never worked. I keep getting temporary errors.
Android
May 10, 2024
My friend has Citi bank and he hasn't been able to deposit his money for 3 days because it says temporary delays and the customer service wasn't helpful at all I considered getting Citi bank too but with this happening to my friend idk . When does this Temporary delay get fixed?
Android
May 10, 2024
i can't get in I'm unhappy
Android
May 10, 2024
Slow and not very reactive
Android
May 10, 2024
I feel the app need to be more user friendlly and let the customers who use it have more access to the website . Also its not very easy to get the customer service number in case of an emergency and need access to the card by phone app.
Android
May 10, 2024
The app is nice, easy to follow. But wish it had links to my American AAdvantage Account, numbers, etc.
Android
May 10, 2024
Continually asking to update. This is very aggravating!
Android
May 11, 2024
Too many updates
Citi Mobile® - Product Description
Simpler All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch Card Replacement: Request a new card if your original is lost, stolen or damaged Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.** Mobile Check Deposit: Quickly and easily deposit checks from anywhere ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S. Account Information: View your statements, check balances and recent activity Make same-day or scheduled payments easily Smarter Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances Spending insights*: Track your spending habits and trends across your accounts Bill management*: View and manage your bills and recurring payments in one place FICO® Score : Citi credit card customers can view their FICO® Score for free Make payments, including automatic payments, and transfers. Dispute credit card transactions if ever needed and track the status Stay informed with Account Alerts: Choose the alerts you want and even when you want them Change your credit card due date: Choose the beginning, middle, or end of a month Secure Citi® Quick Lock: Lock or unlock your lost or misplaced card PIN Reset: Reset your debit card PIN from your mobile device Enable Touch ID® or Face ID® for a fast and safe way to access your account * Features are available today on a limited basis. **Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.
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