68
fair

Costa Coffee Club | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
20 Reports
User Feedback
31%
iOS
20 Reports
69%
Android
44 Reports
Costa Coffee Club - Latest Quality Issues
Android
May 1, 2024
Asked to get a Costa loyalty card in store . Being asked for a friend code haven't got one so U guess I can't get the app
iOS
May 2, 2024
Costa drive thru Croydon
Terrible customer service Waited over [address]thru no contact I then ordered on the app then had to drive all the way around to collect in store Will never use again !!
Android
May 2, 2024
Time limited to claim free drinks, staff don't inform you when you have a free drink.
iOS
May 2, 2024
Ok but could better
When checking out there should be a free text box to provide notes to the store eg I'm outside with a dog, can you bring it to the entrance. I have to hop up and down and wave from outside. Also I have 3 times ordered food that is no longer available in store, it isn't always accurate.
iOS
May 5, 2024
Useless
Useless as it won't let me sign in. I have forgotten my password but will cannot request a reset link as I continually get an error message. Customer service not responding
Android
May 6, 2024
App doesn't work with Express machine
Android
May 6, 2024
This app is awful! Just downloaded to log in to my account & apparently my credentials are wrong. Unfortunately for you I shall be buying my coffee elsewhere from now on!
Android
May 7, 2024
I went to Costa in bridgend Town this morning. And coffee was not as it use to be. I go to have one every day. I asked the girl have they changed coffee .and she said they mix it sometimes. Tables had not been cleaned. As the manager has left.and they are not bothered. Hope you will be able to do something soon.
iOS
May 8, 2024
Milk Choice
App use to be great but now the option to choose different types of milk has disappeared on latte. Making the app useless!
Costa Coffee Club - Product Description
Love coffee? Then you’re in the right place. The Costa Coffee app makes being a coffee fan so much easier and more rewarding. It’s the simplest way to collect Costa Club beans, order your favourite drink for collection in store, find your nearest Costa, view your beans balance and exchange beans for free treats. Yum!

All of your Costa Club details are in the palm of your hand, so there’s no need to carry your loyalty card. Just scan your phone at the till whenever you make a purchase, or scan the code from Costa Express machines whilst your drink is being made. You can even order your favourite drink from a Costa Express machine, all from the app!

 

With our app, you can:

• Log in with your current Costa Club account details, register an existing card or set up a new account (and get a new member bonus of 1 bean!)

• Use mobile ordering to order ahead and skip the queue in store

• You can now use your free drink rewards on Collect orders

• One touch contactless reordering from a Costa Express machine

• Treat a friend by gifting them a reward

• Track your beans balance to see when you have enough for a free handcrafted drink

• Find details of your nearest Costa stores including directions, opening times and facilities

• Ditch the card and keep Costa Club in your pocket at all times

• Add your Costa Club card to Google Pay

 

We pass your Costa Club ID internally within our systems to deliver more relevant and personalised content and rewards in the future.You can contact Customer Services to opt out of the profiling of your personal data.

Already using the app? We’d love to hear your ideas for how we might make it better. Let us know at https://www.costa.co.uk/contact

Unfortunately, the Costa Coffee app is not currently available for use in Northern Ireland.
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